ConsumerAffairs

AI Native, Partner Manager

ConsumerAffairs

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • - Day to day point of contact for external partners
  • - Build relationships with key employees among partners
  • - Create plans to address partners’ business needs
  • - Schedule regular meetings with partners to ensure they are satisfied
  • - Act as point of contact for complaints and escalate issues as appropriate
  • - Help sales team up-sell or cross-sell services and products
  • - Ensure both the company and partners adhere to contract terms
  • - Study competition to find new ways to retain customers
  • - Manage monthly partner budgets and execute monthly partner billing
  • - Internal coordination across functional groups to execute changes to pricing, budgets, and lead distribution
  • - Track and forecast category & partner lead volume
  • - Fully own majority of partner relationships
  • - Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements

  • - BSc/BA in Business Administration, Marketing, or a related field
  • - 4+ years of relevant experience
  • - Proven experience as a Client Relations Manager, Relationship Manager, Account Manager, or similar role
  • - Demonstrated success meeting and exceeding performance targets
  • - Background in customer service; industry experience is a plus
  • - Experience tracking and interpreting KPIs (e.g., customer satisfaction, retention, growth metrics)
  • - Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce)
  • - Comfortable leveraging AI tools and data-driven insights to enhance client engagement, prioritize opportunities, and improve decision-making
  • - Experience using or adapting to AI-enabled platforms (e.g., CRM automation, predictive analytics, or customer insights tools) to drive efficiency and outcomes
  • - Strong ability to translate data (including AI-generated insights) into actionable strategies for clients and internal stakeholders
Benefits
  • Why You’ll Love Working HereAt ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.
  • - Health Care Plan (Medical, Dental & Vision)
  • - Retirement Plan (401k)
  • - Life Insurance (Basic, Voluntary & AD&D)
  • - Paid Time Off (Vacation, Sick & Public Holidays)
  • - Family Leave (Maternity, Paternity)
  • - Short Term & Long Term Disability
  • - Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client Relations ManagementAccount ManagementKPI TrackingData AnalysisCRM AutomationPredictive AnalyticsCustomer InsightsBudget ManagementSales StrategyPerformance Target Achievement
Soft Skills
Relationship BuildingCommunicationProblem SolvingCollaborationCustomer ServiceNegotiationOrganizational SkillsAdaptabilityLeadershipStrategic Thinking
Certifications
BSc in Business AdministrationBA in Marketing