ConsumerAffairs

Artificial Intelligence

• Perform ad hoc and recurring analyses that inform decision-making across marketing campaigns, channel performance, pricing, lead gen, and partner growth.
• Provide analysis and insights for lifecycle and product teams to help drive the business forward, including business cases and scenario modeling for key initiatives.
• Build presentation-ready deliverables summarizing key insights, trends, and recommendations.
• Support leadership in preparing materials for partner meetings and internal reviews.
• Develop a deep understanding of the lifecycle and product pipeline, including core audience segmentation and event-level data.
• Conduct ongoing data analysis to identify when key functionality is not performing as intended and proactively flag or escalate issues.
• Develop and maintain recurring dashboards and reports used by sales, marketing, and leadership.
• Use AI tools (e.g., ChatGPT, CoPilot, Tableau GPT, etc., Claude, Cursor) to automate repetitive reporting workflows and assist with quick data exploration.
• Partner with lifecycle and product teams to drive strategy forward by developing a deep understanding of OKRs, identifying key areas of opportunity, and delivering analytical support that moves the needle on critical initiatives.

Senior Strategic Analyst, AI Native

Business Operations

• Supports Marketplace and Client Success by managing systems, data, and operational processes.
• Responsible for ensuring business systems and initiatives are implemented effectively and consistently across the organization.
• Focuses on aligning systems, data, and workflows to improve efficiency, support decision-making, and enable scalable growth.
• Own and optimize core platforms (Salesforce, Retool, JIRA, etc.).
• Lead the implementation and adoption of a core CRM and customer data platform.
• Understand and help manage data flows across systems.
• Evaluate and implement tools, automation, and integrations.
• Analyze operational and sales data to identify trends and gaps.
• Write and run queries (e.g., Snowflake).
• Support and assist with the implementation of API integrations.
• Troubleshoot system, integration, and data issues.
• Collaborate with stakeholders to define scope and functional requirements.
• Implement and scale processes designed by Business Ops leadership.
• Identify inefficiencies and improve workflows.
• Maintain clear documentation.
• Own training and onboarding for systems and processes.
• Drive adoption and consistent usage across teams.
• Act as a go-to resource for troubleshooting.
• Support sales and client success operations (pipeline visibility, process improvements).
• Execute cross-functional initiatives across Product, Compliance, Sales, and Client Success.
• Own project management for Business Ops initiatives.
• Build and test prototypes or lightweight tools to support operations.
• Support AI and automation initiatives.
• Identify and resolve technical debt.
• Improve system integrations and user experience flows.

Senior Strategic Analyst, AI Native

Business Operations & Sales Operations Specialist