Perform customer onboarding and offboarding tasks following step-by-step detailed instructions
Investigate and resolve customer questions and issues using email, Jira, and Zoom
Document and expand our internal and external knowledge repositories
Collaborate with other client-facing teams to provide an amazing customer experience
Learn and become proficient in AWS/GCP, SQL, Python, and Linux command-line
Provide customer feedback to CE’s Product team and proactively submit feature requests to ensure CE’s platform continues to evolve
Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues

Requirements

Bachelor’s Degree in related field or equivalent experience preferred
2+ years in a technical support, customer support, IT support, or client-facing role
Dedicated and resourceful in finding workarounds and solutions to problems
Foundational knowledge and experience with SQL, Python, AWS/GCP, Linux CLI, and Excel
Ability to distill complicated technical concepts into simple terms
A passion for Data as a Service (DaaS) and data engineering
Skilled at multi-tasking and prioritizing work effectively
A drive to exceed goals and a positive, proactive attitude to overcoming challenges
An entrepreneurial spirit and comfortability with a fast-paced and asynchronous environment

Benefits

flexible and generous time off
work-from-home flexibility
subsidized health benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SQLPythonAWSGCPLinux command-lineExcel

Soft skills

problem-solvingcommunicationmulti-taskingprioritizationcustomer servicecollaborationresourcefulnessadaptabilityentrepreneurial spiritpositive attitude