Construtora Triunfo

Compliance

• Review customer deductions and thoroughly research and analyze why the deductions occurred within SLA.
• Dispute invalid chargebacks with customers within SLA by compiling documentation and explaining why the charge is not valid.
• Provide chargeback root cause analysis and trends to Compliance Analyst and Leadership.
• Issue credit memos for valid chargebacks within SLA.
• Partner with multi-functional teams such as, Distribution Centers, Customer Services, Compliance Analyst and Managers as needed to correct ongoing issues and implement best practices.
• Review requirements & verify needed exemptions on existing accounts and ensure that needed processes are in place.
• Create and maintain relationships with priority customers through remote and on-site engagement.

Vendor Compliance Specialist

SEO Marketing

• Develop and execute an SEO strategy that increases qualified traffic and conversions.
• Conduct keyword and intent research to identify high-impact opportunities.
• Optimize website and landing page content for search visibility and conversion rate.
• Track, analyze, and report on SEO performance and continually test to improve results.
• Build and manage backlink strategy (guest posts, PR mentions, partnerships, etc.).
• Create and manage a content calendar that supports the buyer journey — from awareness to conversion.
• Write or edit blogs, landing pages, and gated content optimized for search and conversion.
• Collaborate with SMEs and product marketing to translate complex topics into engaging stories.
• Use analytics and A/B testing to continuously improve content effectiveness and engagement.
• Maintain brand voice consistency across all digital touchpoints.
• Plan, execute, and optimize paid search (Google Ads, Bing) and paid social campaigns (LinkedIn, Meta).
• Analyze performance across channels to identify trends and allocate budgets effectively.
• Experiment with ad formats, audiences, and copy to improve CTRs and conversions.
• Partner with designers to create visuals and video assets that enhance performance
• Build and optimize landing pages with strong UX and clear CTAs.
• Own the performance funnel from impression → click → conversion.
• Leverage tools like Google Analytics and Marketo to track metrics.
• Present actionable insights and recommendations for continuous growth.

Digital Content, SEO Manager

Customer Success Manager

• Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider
• Own the entire post-sales customer journey and be directly accountable for retention, expansion, and customer advocacy
• Transform CS organization into a proactive, data-driven revenue engine and build scalable systems
• Align Sales, Product, and Support teams and develop a high-performing team that delivers measurable business outcomes
• Drive revenue growth through systematic expansion and advocacy programs and create repeatable playbooks

Vendor Compliance Specialist

Digital Content, SEO Manager

Vice President, Customer Success