Lead Support Analyst
Constellium
full-time
Posted on:
Location Type: Office
Location: Biesheim • France
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Job Level
About the role
- Ensure the reliability and longevity of IT equipment
- Serve as the technical point of contact for all on-site stakeholders regarding IT operations
- Deploy, configure, and maintain IT equipment (PCs, printers, etc.)
- Manage hardware obsolescence
- Manage the lifecycle of client software and operating systems
- Provide day-to-day Level 1 and 2 support
- Process user access rights requests
- Maintain internal IT documentation
- Manage scheduling and activities of external service providers
- Provide on-site presence to support operations
Requirements
- Ideally hold a Bac+3 (equivalent to a Bachelor's degree) in IT
- 3 years' experience in a similar role within industry
- Good knowledge of the following: Microsoft Windows, Active Directory, Microsoft Office Suite, SCCM, and MDM
- Knowledge of information system cybersecurity and computer networks is a plus
- Proactive and open-minded
- Advanced level of English
- Category B driver's license and personal vehicle recommended
Benefits
- Attractive salary and profit-sharing (participation)
- Performance bonus (intéressement)
- 13th month salary
- Holiday bonus
- Active Works Council (CSE): ticketing, holiday vouchers, and trips
- On-site company cafeteria
- Wide range of training opportunities and skills development
- Strong commitment to the environment and reducing our carbon footprint
- Committed to diversity and inclusion; we encourage applications from people with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT equipment managementLevel 1 supportLevel 2 supportsoftware lifecycle managementhardware obsolescence managementcybersecurity knowledgecomputer networks knowledge
Soft Skills
proactiveopen-minded
Certifications
Bachelor's degree in ITCategory B driver's license