Constellium

Account Management Specialist

Constellium

full-time

Posted on:

Location Type: Office

Location: Bowling Green • France

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Tech Stack

ERP

About the role

  • The Account Management Specialist manages communications with our customers, our manufacturing plant, and outside processors/tollers as required.
  • Relationships are developed with the respective contacts at each customer location to assure accurate and timely order fulfillment which drives and sustains continued sales.
  • Customer Relations: This position is a key liaison between the organization and our customers acting as a primary contact to customer materials contacts to build and maintain rapport analyzing and anticipating customers’ needs, requiring a high level of communication and organization skills.
  • Serve as a primary contact point for customers regarding shipments, short-term forecasting through EDI, and system issues.
  • Research and respond to order status inquires, expedite requests, inventory and lead time inquires, and trial requests.
  • Resolve all customer issues and complaints.
  • Analyze significant discrepancies between the customers forecasted demand and the real consumption developing, communicating, and promoting internal and external action plans to resolve/align.
  • Process and enter orders into the applicable systems as required for products and track progress until their completion.
  • Perform and transmit stocks movements corresponding to the deliveries and pick up locations, monitor and audit inventory for aging and correctness.
  • Ensure pricing is correctly into applicable system per the customer purchase order during the order entry process.
  • Manage supply flow to ensure customer demand covered to ship on time in full, escalating issues as needed.
  • Support Sales and Technical Team members as well as day-to-day operations.
  • Assist in new business program launches- establishing new customer relationships, process and or material flow paths, and system updates/modifications.

Requirements

  • High School diploma required
  • Bachelors degree in Business Management or related field, or 1-3 Years commensurate experience in Account or Delivery Management and/or Supply Chain preferred
  • Demonstration of analytical, communication and organizational skills required
  • Exceptional computer skills required
  • Enterprise Resource System (ERP) experience is a plus
Benefits
  • Medical, dental, and vision insurance
  • Health savings accounts - Company funded contribution
  • Dependent Care Flexible Spending Account - Company funded contribution
  • Company-paid basic life insurance
  • 401(k) savings plan with company matching contributions
  • Employee Assistance Programs
  • Tuition Assistance Program
  • Student Loan Repayment Program
  • Paid Parental Leave
  • Paid Vacation
  • Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order fulfillmentorder entryinventory managementsupply chain managementforecastingdata analysiscustomer issue resolutionEDI
Soft Skills
communicationorganizationrelationship buildinganalytical thinking