Constellation Payments

Account Manager

• Build and maintain strong relationships with partners using payment solutions
• Serve as primary point of contact for partner inquiries, concerns, feedback, and escalated issues
• Track and resolve unresolved issues across departments and external providers
• Develop deep understanding of partner workflows to anticipate and prevent potential issues
• Escalate system issues and advocate for partner needs
• Support partner onboarding and payment-platform integration
• Support implementation efforts for new partners and transition them into relationship management
• Coordinate with departments to address risk and compliance issues
• Inform partners about regulatory changes and product updates
• Track partner interactions and maintain accurate CRM records
• Prepare reports on partner engagement, support metrics, and satisfaction levels
• Develop strategies to improve partner satisfaction and retention
• Manage partner churn risks, retention strategies, and churn-driver reporting
• Champion AI integration into the PRM team and procedures

Partner Relationship Manager