Partner Relationship Manager

Constellation Payments

Partner Relationship Manager supporting SaaS businesses with embedded payment solutions. Resolving partner issues, onboarding integrations, and improving retention across Constellation Payments.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partner relationship management within the payments and fintech industry, with a strong focus on payment platforms, transaction processing, and compliance requirements. Proven ability to enhance partner satisfaction and retention through effective communication, problem-solving, and strategic management of partner accounts.

Highest-signal resume keywords

Partner Relationship ManagementPayment PlatformsCRM Software ProficiencyRegulatory Compliance KnowledgeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment SolutionsTransaction ProcessingExcel ProficiencyIssue Tracking SystemsChurn-Driver ReportingPayment GatewaysMerchant ServicesDigital WalletsPCI DSS KnowledgeAML Knowledge

Soft Skills

Excellent CommunicationProblem-SolvingProfessionalismPartner-Centric AttitudeAccountability

Tools & Technologies

CRM SoftwareMicrosoft Office Suite

Industry Keywords

FintechRegulatory StandardsThird-Party VendorsSaaS EnvironmentCross-Functional Teams

About the role

Key responsibilities & impact

Build and maintain strong relationships with partners using payment solutions
Serve as primary point of contact for partner inquiries, concerns, feedback, and escalated issues
Track and resolve unresolved issues across departments and external providers
Develop deep understanding of partner workflows to anticipate and prevent potential issues
Escalate system issues and advocate for partner needs
Support partner onboarding and payment-platform integration
Support implementation efforts for new partners and transition them into relationship management
Coordinate with departments to address risk and compliance issues
Inform partners about regulatory changes and product updates
Track partner interactions and maintain accurate CRM records
Prepare reports on partner engagement, support metrics, and satisfaction levels
Develop strategies to improve partner satisfaction and retention
Manage partner churn risks, retention strategies, and churn-driver reporting
Champion AI integration into the PRM team and procedures

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Communications, or related field
Proven experience in partner relationship management within the payments or fintech industry
Strong understanding of payment platforms, transaction processing, and compliance requirements
Proven experience navigating cross-functional teams and third-party relationships to resolve customer or partner issues
Demonstrated accountability managing and resolving complex partner challenges
Excellent communication and problem-solving skills
Proficiency in CRM software and Microsoft Office Suite
Strong Excel skills
Ability to manage multiple partner accounts and prioritize effectively
High level of professionalism and partner-centric attitude
Some travel may be required (~20%) for company offsites and client/partner visits
Valid passport required
Experience with payment gateways, merchant services, or digital wallets
Knowledge of PCI DSS, AML, and other regulatory standards
Experience with third-party vendors or service providers in payments or SaaS environment
Familiarity with issue tracking systems or escalation workflows
Pre-existing legal authorization to work in the United States; visa sponsorship is not offered

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance plans
401(k) plan with company match
15 paid vacation days annually
5 paid sick days annually
1 paid personal day annually
Employee Share Program (Ticker: TSE:CSU)
100% remote-first work model
Flexibility to work from home or a location of choice within the country of the job listing
Company offsites and client/partner visits
Remote BINGO, trivia sessions, volunteer opportunities, sporting events, and picnics