Salary
💰 $130,100 - $207,800 per year
About the role
- The Senior Manager, Change Management will serve as a strategic partner, coaching sponsors, stakeholders and project team members and building strategies and tactics to drive change readiness and faster adoption.
- Provide end-to-end change management leadership for complex, large-scale organizational changes and projects, including partnering with consultants to deliver holistic transformations across operating models, people, processes, and technology.
- Coach and/or mentor leadership and cross-functional project teams in the development and application of the change management strategy for their initiatives.
- Develop and implement customized, structured change management strategies and plans, inclusive of metrics that signal change adoption, while adhering to our foundational ADKAR/Prosci methodology.
- Conduct organizational readiness, change and stakeholder impact assessments to inform the broader change management plan.
- Identify points of resistance and develop corresponding mitigation plans.
- Create actionable deliverables for the key change management levers such as communication & engagement plans, leadership activation, employee readiness, training, resistance management, metrics monitoring, and reinforcement plans.
- Draft targeted, audience-specific communications to drive awareness and boost engagement and readiness for change initiatives.
- Build change management roadmaps and workplans (project management for change management) and ensure project teams are coordinated in relation to change activities.
- Create and manage measurement systems to track the adoption, utilization, and proficiency of individual changes.
- Deliver change management processes and tools that are simple to understand and can be widely applied across the organization.
- Lead customized change management workshops to educate and enable project teams, leaders, and other key individuals so they can successfully implement change efforts that move the business forward.
- Support senior leader onboarding through planning, coaching, facilitation, and engagement activities to ensure successful integration into the team and organization.
- Prioritize project work to juggle multiple projects seamlessly.
Requirements
- BA/BS in HR, Communications, Business Administration, Finance or related Business field and 7+ years related business experience
- Demonstrated experience and expertise in change management principles, methodologies and tools, and change management certification
- Ability to think on your feet and demonstrate real-time agility in times of high pressure
- Strategic thinker with challenger mindset to help guide leaders and employees across the organization achieve results quickly
- Ability to influence others, gain alignment, and move toward a common vision or goal
- Ability to coach executives to inspire and motivate teams
- Process improvement, transformation, and ways of working expertise
- Exceptional communication skills – both written and verbal
- Ability to bring clarity to ambiguous situations to align team members towards a common goal
- Ability to establish and maintain strong relationships
- Flexible and adaptable; able to work in ambiguous situations
- Organized with a natural inclination for planning strategy and tactics
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges