Constantinople

Product Operations

• Ensure that the user needs are considered in the projects under their responsibility.
• Manage the backlog of demands, using products management methodologies, and prioritise them with the app system developer teams.
• Control aspects related to project deliveries, ensuring the complete delivery of necessary developments, in compliance with requirements, to guarantee product launch and process stability.
• Map the current state of operational and business processes, as well as analyse, model, review, and document until reaching the future state, promoting continuous improvements through various strategies with multidisciplinary teams, based on data analysis and user feedback.
• Contribute to the definition of support content for internal and external audiences.
• Oversee the interface with the product team as the operations representative to identify potential project impacts on operations.
• Propose sustainable solutions and system specifications to mitigate the recurrence of issues affecting users and operations, building business requirements and system tests routine.
• Identify tool and data needs for the sustainable launch and execution of processes and activities of the Operations team.
• Engage and involve key internal and external teams in actions to be developed for the success of the operation and product.
• Build relationships with key teams and individuals to ensure synergy and efficiency.
• Monitor and share performance indicators of business operations, ensuring alignment and open communication with key stakeholders.

Product Operations Analyst

Product Manager

• Lead the Transaction Banking squad with strategy and delivery of core banking products
• Reimagine everyday banking for AI-native environments
• Develop intelligent financial management experiences
• Grow deposits through AI-driven strategies
• Use AI tools in product processes
• Design for trust and transparency in features
• Drive differentiation with analytics-driven product features
• Shape product roadmap using data insights
• Contribute to building a collaborative Product team

Product Manager, Transaction Banking

Operations

• Provide timely, high-quality support for banking-related customer inquiries, including onboarding, payments, disputes, and general account servicing
• Own and execute day-to-day banking operational processes
• Investigate, diagnose, and resolve complex issues by collaborating with engineering, product, and compliance teams
• Apply a strong understanding of banking regulations and compliance requirements to ensure accurate and compliant outcomes
• Identify opportunities to improve operational efficiency and contribute to process and product enhancements
• Ensure all customer interactions and operational activities meet internal quality, regulatory, and compliance standards

Product Operations Analyst

Product Manager, Transaction Banking

Customer Operations Specialist