Constantinople

People Operations

• Provide consultative guidance to senior management on organisational and People and Talent issues to move the business forward.
• Develop and execute People strategies aligned with the company's business objectives.
• Build and provide guidance on organisational design, workforce planning, talent management and succession planning.
• Conduct regular, pro-active meetings with employees, managers, and leaders to develop, assess, and anticipate People related needs.
• Build and provide guidance on performance evaluations, career development, and goal setting.
• Implement effective onboarding programs to integrate new hires seamlessly into the organisation.

People Partner

Accountant

• Process supplier invoices, ensuring accurate coding, approvals and timely entry into the accounting system.
• Prepare weekly payment runs and remittances.
• Maintain the AP inbox and respond to supplier queries.
• Prepare daily bank reconciliations, investigating and resolving reconciling items promptly.
• Administer the company’s corporate credit card program, including issuing cards ensuring corporate cards are being used appropriately
• Support timely BAS preparation and lodgement
• Responding to ad-hoc queries from internal and external parties in a timely manner.

Assistant Accountant

Customer Support

• Help operate our customer enquiry platform to resolve and triage customer requests
• Manage email, digital chat and phone-based customer interactions
• Deep dive into complex issues to find the best solution for our customers
• Maintain multiple customer interactions while actively working to resolve cases
• Efficiently progress payment related disputes, recalls, chargebacks and indemnities
• Work closely with Product and Software Engineers to improve automation and the use of AI on the platform

Customer Service Specialist

Support Engineer

• Respond to and resolve technical inquiries and issues reported by internal staff through phone, email, and ticketing system
• Manage staff onboarding processes, including setting up user accounts, granting access rights, and providing initial training
• Document processes to ensure consistency and support SOC 2 compliance
• Design and implement fine-grained access groups to minimise access risks
• Automate staff onboarding and access change processes where possible
• Manage device management for laptop and phone fleets (JAMF Pro and Intune)
• Monitor and patch staff devices
• Manage SSO setup and maintenance for SAAS vendors
• Manage and maintain user access controls, including user access reviews
• Troubleshoot and diagnose software, hardware, network, and system-related problems and provide solutions
• Maintain accurate documentation of issues, resolutions, and support interactions
• Escalate complex or unresolved issues to appropriate technical teams
• Provide guidance and training to users on effective use of applications, systems, and tools
• Stay up-to-date with software updates, patches, and best practices
• Contribute to continuous improvement of support processes, knowledge base, and self-help resources
• Support implementation and maintenance of SOC 2 controls related to logical access, incident management, and user provisioning

People Partner

Assistant Accountant

Customer Service Specialist

Level 1 Technical Support