Constantinople

Operations

• Provide timely, high-quality support for banking-related customer inquiries, including onboarding, payments, disputes, and general account servicing
• Own and execute day-to-day banking operational processes
• Investigate, diagnose, and resolve complex issues by collaborating with engineering, product, and compliance teams
• Apply a strong understanding of banking regulations and compliance requirements to ensure accurate and compliant outcomes
• Identify opportunities to improve operational efficiency and contribute to process and product enhancements
• Ensure all customer interactions and operational activities meet internal quality, regulatory, and compliance standards

Customer Operations Specialist

• Act as the first line of operational quality control for incoming loan applications.
• Review applications against SOP checklists to identify missing information.
• Validate customer information and documents to ensure it is "decision-ready".
• Liaise with brokers and customers to gather outstanding requirements.
• Manage stakeholders to ensure funds are booked and settlement occurs on time.
• Coordinate post-settlement operations, including Loan Variations and Discharge requests.
• Provide real-time support to borrowers and brokers via live chat and email.
• Identify friction points in SOPs or software platform and provide feedback.

Customer Operations Specialist

Lending Operations Analyst