Principal Product Manager – Customer Experience, AI
Constant Contact
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $127,600 - $159,500 per year
Job Level
About the role
- Drive customer happiness and retention metrics
- Embed AI into product experience
- Collaborate with cross-functional teams to solve problems
- Mentor PMs and elevate cross-functional partners
- Present strategies to executives and stakeholders
Requirements
- 8+ years of Product Management experience in SaaS (ideally SMB)
- Understanding of LLMs in production environments
- Strong communication and presentation skills
- Comfort with data analysis
- Customer-focused mindset
- Leadership by influence and collaboration
Benefits
- A generous paid time off policy
- Health and welfare benefits including paid leave
- Opportunities for professional development
- Inclusion and diversity programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product ManagementSaaSLLMsdata analysis
Soft Skills
communicationpresentationcustomer-focused mindsetleadership by influencecollaboration