Renewals Manager
Consensus
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $100,000 per year
About the role
- Proactive outreach to current customers to negotiate and drive early renewal conversations
- Ensure renewals and corresponding customer data in CRM are in compliance with terms of the contract, current usage and license counts, and yearly price increases
- Work strategically with Sales to identify upsell opportunities across the customer base to achieve a net retention number over 100%
- Negotiating directly with customers on specific terms and conditions within their contracts
- Assist CS Leadership with Monthly/Quarterly/Yearly renewal forecasts
- Strategize with CS/Sales counterparts to identify and create action plans for at-risk customers
- Prepare renewal letters, amendments, and contracts based on the client’s needs
- Achieve an +85% gross revenue retention yearly
- Conduct post-cancellation interviews with clients to identify strengths and weaknesses
- Work with the CS/Product teams to pass feedback from customers regarding feature enhancements, gaps or areas of improvement
- Assist finance through the procurement process of renewals as well as helping collect delinquent or unresponsive customer accounts
Requirements
- Strong written and verbal communication skills
- Excellent phone presence and interpersonal skills
- Ability to negotiate and think outside of the box
- Ability to drive progress and stay focused and motivated in a 100% Remote Work environment
- Ability to create new processes and initiatives to drive growth within the Renewals Program
- 3+ years of Sales or Customer Success Experience (Preferred)
- Bachelors or equivalent experience/degree
Benefits
- Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage.
- Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
- Secure your future with our 401(k) plan featuring company-matching contributions.
- We offer paid parental leave, so you can prioritize what matters most—your family.
- Enjoy unlimited PTO and 12 company holidays to recharge and refresh.
- Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
- Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
- Participate in our professional development program to expand your skills and advance your career.
- Make a difference in your community with two paid volunteer days each year at a charity of your choice.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
written communicationverbal communicationphone presenceinterpersonal skillsnegotiationproblem-solvingfocusmotivationprocess creationinitiative