Consensus

Manager

• Proactive outreach to current customers to negotiate and drive early renewal conversations
• Ensure renewals and corresponding customer data in CRM are in compliance with terms of the contract, current usage and license counts, and yearly price increases
• Work strategically with Sales to identify upsell opportunities across the customer base to achieve a net retention number over 100%
• Negotiating directly with customers on specific terms and conditions within their contracts
• Assist CS Leadership with Monthly/Quarterly/Yearly renewal forecasts
• Strategize with CS/Sales counterparts to identify and create action plans for at-risk customers
• Prepare renewal letters, amendments, and contracts based on the client’s needs
• Achieve an +85% gross revenue retention yearly
• Conduct post-cancellation interviews with clients to identify strengths and weaknesses
• Work with the CS/Product teams to pass feedback from customers regarding feature enhancements, gaps or areas of improvement
• Assist finance through the procurement process of renewals as well as helping collect delinquent or unresponsive customer accounts

Renewals Manager

Revenue Operations

• Cross-Functional Tech Ownership: Own and administer the core Client Success technology stack (driven largely in HubSpot), ensuring these systems sync seamlessly with Sales and Marketing tools to maintain a unified revenue engine.
• Operational Partnership: Partner with leaders across Client Success, Sales, and Marketing to design workflows that ensure a smooth “hand-off” from closed-won deals to onboarding and long-term retention.
• Revenue Lifecycle Support: Optimize operations across the entire customer journey, focusing on onboarding and adoption while identifying expansion signals that Sales can act upon.
• Holistic Reporting: Build and maintain dashboards that provide a 360-degree view of the customer, linking CX performance metrics (retention, health) to top-line revenue goals.
• Process Engineering: Proactively identify friction points in the customer lifecycle to reduce manual work, improve data hygiene, and automate the “reneal-to-lead” feedback loop.
• Strategic Enablement: Serve as a trusted operational partner, helping all revenue-facing teams work more efficiently through smarter automation and cleaner data.

Renewals Manager

RevOps Analyst