CONROO

Business Development Rep

• Make a lasting impact by driving the growth of the company through strategic client acquisition and relationship-building.
• Create a structured, professional sales strategy that aligns with the company’s values and mission, transitioning from a founder-driven approach to a scalable, team-oriented model.
• Develop and implement sales processes and procedures that can be scaled as the company grows.
• Execute sales strategies, including identifying target clients, creating sales pipelines, and closing deals.
• Drive sales by utilizing cold calling, personalized emails, networking, and leveraging industry events.
• Negotiate contracts and pricing with clients to ensure profitable deals for the company.
• Provide regular reports on sales performance and pipeline status.
• Build relationships with key decision-makers, and develop a deep understanding of their business needs, processes, and pain points.
• Conduct product demonstrations and presentations to potential clients, highlighting the unique value proposition of our software solution.
• Collaborate with the product development team to ensure that our software meets the needs of our clients and stays ahead of the competition.
• Train and mentor new sales team members as the team expands.

Business Development Representative – Working Student

Backend Engineer

• As a Senior Backend Engineer focusing on microservice architecture, you will take ownership of designing, developing, and optimising scalable, resilient microservices that power our core platform.
• Develop scalable and efficient microservices using Java Spring Boot and Golang
• Manage and maintain the software infrastructure using IaC, ensuring optimal performance, reliability, and availability of our backend services.
• Collaborate on system architecture and database structure design, contributing to high-level decisions that impact the scalability and performance of our applications.
• Plan and execute security measures and strategies to ensure high availability and resilience of backend systems.
• Identify, document, and communicate technical enhancements within your area of responsibility, driving continuous improvement in backend processes.
• Mentor and support Junior Engineers by sharing your expertise and best practices in modern backend development, distributed systems, and containerization.

Senior Backend Engineer – Full Time

Full-stack Engineer

• Contribute to building scalable, reliable, and user-friendly software products.
• Work across the entire stack — from designing intuitive front-end experiences to building performant back-end services and APIs.
• Build and optimize APIs, services, and data models to support product features.
• Maintain high code quality through reviews, testing, and clear documentation.
• Develop responsive, accessible, and engaging user interfaces.
• Contribute to technical strategy and make informed architectural decisions.
• Troubleshoot, debug, and resolve technical issues across the full stack.
• Work closely with design, product, QA, and DevOps teams to deliver aligned solutions.

Full Stack Developer – Full Time

Full Stack Developer, Full Time

QA Engineer

• Be part of our dynamic tech team, working closely with developers
• Take ownership of our quality assurance processes
• Define and build our QA strategy, processes, and standards from the ground up
• Collaborate with product managers and designers to embed quality throughout the development lifecycle
• Introduce and scale automated testing frameworks and tools

Quality Assurance Engineer – Full Time

DevOps Engineer

• Take charge of optimizing and advancing our CI/CD pipelines and infrastructure
• Design and enhance monitoring systems for backend and frontend services
• Own, improve, and scale CI/CD pipelines (GitHub Actions, CodeMagic)
• Manage and evolve infrastructure on Google Cloud (GCP) using Terraform and Helm
• Set up and maintain monitoring, logging, and alerting for system health and reliability
• Monitor, troubleshoot, and optimize systems for high performance

DevOps Engineer – Full Time

• Drive the growth of the company through strategic client acquisition and relationship-building.
• Create a structured, professional sales strategy that aligns with the company’s values and mission, transitioning from a founder-driven approach to a scalable, team-oriented model.
• Develop and implement sales processes and procedures that can be scaled as the company grows.
• Execute sales strategies, including identifying target clients, creating sales pipelines, and closing deals.
• Drive sales by utilising cold calling, personalized emails, networking, and leveraging industry events.
• Negotiate contracts and pricing with clients to ensure profitable deals for the company.
• Provide regular reports on sales performance and pipeline status.
• Build relationships with key decision-makers and develop a deep understanding of their business needs, processes, and pain points.
• Conduct product demonstrations and presentations to potential clients, highlighting the unique value proposition of our software solution.
• Collaborate with the product development team to ensure that our software meets the needs of our clients and stays ahead of the competition.
• Train and mentor new sales team members as the team expands.

Business Development Representative

Customer Success Manager

• As a Customer Success Manager, you will act as a mini-CEO for one of the products in our portfolio.
• You will play a crucial role in establishing and maintaining our product's market leadership, driving product expansion, and improving operational efficiency.
• Build and maintain strong relationships with customers, serving as their primary point of contact within the company.
• Engage with customers to understand their business goals, challenges, and product usage, and turn their feedback into actionable insights that drive targeted solutions, optimize their experience, and ensure long-term success.
• Continuously monitor customer health scores and proactively reach out to address potential concerns before they escalate.
• Analyze feedback, monitor market trends, and conduct competitive analysis and market research to identify opportunities for product improvements and process optimizations.
• Together with the Product Owner, define a clear product vision and strategy that aligns with company goals and ensures our offerings meet current customer needs while anticipating future market shifts.
• Assess potential new markets, customer segments, and product features that can drive expansion and increase our market presence.
• Coordinate cross-functional initiatives with engineering, sales & marketing, and other teams to ensure product launches (Go-lives) are executed efficiently, enabling us to capture new opportunities quickly and effectively.
• Analyze existing product workflows and implement improvements to enhance product efficiency and reduce time-to-market.
• Monitor cost structures closely to identify opportunities for savings without compromising product quality.
• Streamline customer support processes, using feedback and data to improve response times and overall customer satisfaction.

Customer Support

• Own the Customer Support department, redesign it for efficiency, and implement a Customer Support TOM that enables 24/7 support across all continents, powered by AI and minimal human resources.
• Redesign workflows, introducing automation and AI-driven solutions to improve customer support processes.
• Manage and mentor customer support working students, with the responsibility to grow and structure the team over time.
• Ensure the team delivers timely and effective responses across all customer support channels.
• Serve as the primary escalation contact for critical customer matters.
• Provide resources, workflows, and documentation that enable the team to resolve issues independently, reducing reliance on the Tech and Sales team.
• Extract important product updates from customer insights and channel them to the Product & Dev team for further implementation.
• Define and track key performance indicators to ensure continuous improvement and high-quality support.

Customer Support Lead

Business Operations

• Engage with users to understand their needs and challenges by responding to inquiries, identifying solutions, and providing information about our products and services.
• Conduct market and technology research; assist in collecting, analysing, and interpreting data to support better decision-making and to optimise products and workflows.
• Assist in managing ongoing projects by tracking progress, setting deadlines, and communicating updates to stakeholders.