Conquer

Client Partner

• Own the full customer lifecycle for Conquer's customer portfolio, from onboarding through renewal and expansion
• Guide new customers through onboarding and implementation, ensuring a fast time-to-value and a strong foundation for long-term platform adoption
• Develop a working understanding of each customer's Salesforce environment, business processes, and revenue workflows to configure and position Conquer effectively
• Identify training opportunities and deliver targeted enablement to support business-wide adoption of the Conquer suite
• Document onboarding milestones, configuration decisions, and customer-specific workflows to support continuity and future expansion conversations
• Serve as a trusted advisor and primary relationship owner for a portfolio of accounts at varying stages of the customer journey
• Build strong relationships with business and technical stakeholders, maintaining regular touchpoints to stay aligned with evolving customer needs and priorities
• Monitor account health, adoption trends, and utilization data, proactively engaging customers when opportunities or risks are identified
• Conduct Quarterly and Executive Business Reviews to review progress against customer objectives and guide strategic use of the platform
• Discover and evangelize new use cases that deepen platform adoption and deliver additional business value
• Own the renewal process for your book of business, identifying risk early and partnering with internal teams to remediate and secure successful outcomes
• Identify and develop expansion opportunities within existing accounts, including additional seats, product lines, and new use cases
• Drive measurable and quantifiable customer success outcomes that directly support retention and growth targets
• Maintain accurate account records, health scores, and renewal forecasts in Salesforce
• Serve as the internal voice of the customer, translating usage patterns, feedback, and unmet needs into actionable product insights
• Participate in internal product discussions and feature prioritization forums, representing customer perspective alongside the Product team
• Stay current on Conquer product releases, new features, and platform capabilities, delivering proactive outreach and targeted enablement to customers as relevant
• Contribute to the customer knowledge corpus and shared best-practice resources that support the broader Customer Success team

Client Success Manager