Client Success Manager

Conquer

Client Success Manager guiding customers through onboarding and renewals in a B2B SaaS environment. Empowering teams with the right resources for measurable business outcomes.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full customer lifecycle within a B2B SaaS environment, focusing on onboarding, renewal, and expansion. Proficient in Salesforce for account management and capable of translating customer insights into actionable product strategies.

Highest-signal resume keywords

B2B SaaS Customer Success ExperienceSalesforce ProficiencyRelationship ManagementProject ManagementCustomer Lifecycle Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementOnboardingRenewal ManagementExpansion StrategyAccount Health MonitoringUtilization Data AnalysisQuarterly Business ReviewsExecutive Business ReviewsLight ConfigurationTroubleshooting

Soft Skills

Strong Communication SkillsFacilitation SkillsRelationship BuildingProblem SolvingAdaptability

Tools & Technologies

Salesforce

Industry Keywords

Customer SuccessB2BSaaSAccount ManagementStakeholder Engagement

About the role

Key responsibilities & impact

Own the full customer lifecycle for Conquer's customer portfolio, from onboarding through renewal and expansion
Guide new customers through onboarding and implementation, ensuring a fast time-to-value and a strong foundation for long-term platform adoption
Develop a working understanding of each customer's Salesforce environment, business processes, and revenue workflows to configure and position Conquer effectively
Identify training opportunities and deliver targeted enablement to support business-wide adoption of the Conquer suite
Document onboarding milestones, configuration decisions, and customer-specific workflows to support continuity and future expansion conversations
Serve as a trusted advisor and primary relationship owner for a portfolio of accounts at varying stages of the customer journey
Build strong relationships with business and technical stakeholders, maintaining regular touchpoints to stay aligned with evolving customer needs and priorities
Monitor account health, adoption trends, and utilization data, proactively engaging customers when opportunities or risks are identified
Conduct Quarterly and Executive Business Reviews to review progress against customer objectives and guide strategic use of the platform
Discover and evangelize new use cases that deepen platform adoption and deliver additional business value
Own the renewal process for your book of business, identifying risk early and partnering with internal teams to remediate and secure successful outcomes
Identify and develop expansion opportunities within existing accounts, including additional seats, product lines, and new use cases
Drive measurable and quantifiable customer success outcomes that directly support retention and growth targets
Maintain accurate account records, health scores, and renewal forecasts in Salesforce
Serve as the internal voice of the customer, translating usage patterns, feedback, and unmet needs into actionable product insights
Participate in internal product discussions and feature prioritization forums, representing customer perspective alongside the Product team
Stay current on Conquer product releases, new features, and platform capabilities, delivering proactive outreach and targeted enablement to customers as relevant
Contribute to the customer knowledge corpus and shared best-practice resources that support the broader Customer Success team

Requirements

What you’ll need

2 to 5 years of B2B SaaS customer success experience
User-to-admin level proficiency with Salesforce, including day-to-day use, light configuration, and troubleshooting
Proven ability to own the full customer lifecycle, from onboarding through renewal and expansion
Strong relationship-management skills with both business and technical stakeholders
A skilled facilitator who can confidently run customer meetings, Quarterly Business Reviews, and Executive Business Reviews
Strong project management discipline, bringing structure and follow-through to competing priorities and the full customer journey
Experience managing a book of business across SMB, mid-market, and enterprise clients
Comfort owning commercial outcomes, including renewal risk management and expansion pipeline
Excellent written and verbal communication skills, with the ability to translate customer feedback into product insight

Benefits

Comp & perks

Competitive Compensation
Equity Opportunities
Remote-First Flexibility
Comprehensive Benefits for US candidates including health, dental, vision, and 401(k) with company match
A growth-focused culture with learning budgets, mentorship, and internal mobility
Generous PTO