Connexus Hub

Operations

• The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment.
• Functioning as Senior Information Systems Manager, you will lead the Operations workforce — Training/Development Consultants, Systems Administrators, and Support Specialists.
• Own the four operational scopes the PWS specifies: data conversion, training and change management, troubleshooting and resolution support, and cloud managed services.
• Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations — incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
• Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
• Data conversion engagements — planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.
• Daily operation of shared enterprise environment, dedicated IA support, and DevOps pipelines automating code and database schema deployments into UAT.
• Enterprise-wide training programs and change management and communications for system rollouts in collaboration with the Quality Manager.
• Standing seat on the weekly Integration Review and Joint Change Advisory Board (JCAB).

Senior Information Systems Manager – Operations Lead