Senior Information Systems Manager – Operations Lead

Connexus Hub

Senior Operations Lead for CNIC F&FR, overseeing multi-site technical operations and service management. Leading a team of IT professionals in a hybrid environment based in Millington, Tennessee.

Posted 6/23/2026full-timeMillington • Tennessee • 🇺🇸 United StatesSenior💰 $160,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudERPGoogle Cloud Platform

About the role

Key responsibilities & impact

The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment.
Functioning as Senior Information Systems Manager, you will lead the Operations workforce — Training/Development Consultants, Systems Administrators, and Support Specialists.
Own the four operational scopes the PWS specifies: data conversion, training and change management, troubleshooting and resolution support, and cloud managed services.
Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations — incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
Data conversion engagements — planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.
Daily operation of shared enterprise environment, dedicated IA support, and DevOps pipelines automating code and database schema deployments into UAT.
Enterprise-wide training programs and change management and communications for system rollouts in collaboration with the Quality Manager.
Standing seat on the weekly Integration Review and Joint Change Advisory Board (JCAB).

Requirements

What you’ll need

Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist preferred.
10+ years progressive operations and service management leadership in federal IT or comparable enterprise environments.
Demonstrated experience leading Tier II/III support teams supporting enterprise applications (ERP, HR/payroll, financial, POS, or BI) at multi-site scale.
DevOps and cloud experience — AWS, Azure, or GCP certification at the DevOps Engineer or Solutions Architect level, with hands-on experience automating CI/CD pipelines into UAT and production.
Direct experience leading or coordinating data conversion engagements across enterprise systems.
DoD 8140 / 8570 IAT Level 2 baseline certification (Security+ or equivalent).
Working knowledge of change management methodology (Prosci ADKAR, Kotter, or equivalent) and enterprise training program leadership.
U.S. citizenship; ability to obtain and maintain the appropriate background investigation level.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Connexus Hub Website LinkedIn All Job Openings 11 - 50 employees Connexus Hub is a boutique business and technology advisory firm that specializes in CIO advisory, IT PMO support, and business transformation services, training, and operations support to Fortune 1000 companies, health care organizations, and government agencies. Senior Information Systems Manager – Operations Lead Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Millington – Hybrid 💵 $160k / year ⏰ Full Time 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment.
Functioning as Senior Information Systems Manager, you will lead the Operations workforce — Training/Development Consultants, Systems Administrators, and Support Specialists.
Own the four operational scopes the PWS specifies: data conversion, training and change management, troubleshooting and resolution support, and cloud managed services.
Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations — incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
Data conversion engagements — planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.
Daily operation of shared enterprise environment, dedicated IA support, and DevOps pipelines automating code and database schema deployments into UAT.
Enterprise-wide training programs and change management and communications for system rollouts in collaboration with the Quality Manager.
Standing seat on the weekly Integration Review and Joint Change Advisory Board (JCAB). 🎯 Requirements
Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist preferred.
10+ years progressive operations and service management leadership in federal IT or comparable enterprise environments.
Demonstrated experience leading Tier II/III support teams supporting enterprise applications (ERP, HR/payroll, financial, POS, or BI) at multi-site scale.
DevOps and cloud experience — AWS, Azure, or GCP certification at the DevOps Engineer or Solutions Architect level, with hands-on experience automating CI/CD pipelines into UAT and production.
Direct experience leading or coordinating data conversion engagements across enterprise systems.
DoD 8140 / 8570 IAT Level 2 baseline certification (Security+ or equivalent).
Working knowledge of change management methodology (Prosci ADKAR, Kotter, or equivalent) and enterprise training program leadership.
U.S. citizenship; ability to obtain and maintain the appropriate background investigation level. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data conversiontroubleshootingcloud managed servicesincident triageperformance issue resolutionbug fixesDevOpsCI/CD pipelinesenterprise applicationschange management

Soft Skills

leadershiptraining and developmentcommunicationcollaborationproblem-solvingorganizational skillsstrategic thinkingteam coordinationstakeholder engagementadaptability

Certifications

ITIL v4 FoundationITIL Managing ProfessionalITIL StrategistAWS certificationAzure certificationGCP certificationDevOps Engineer certificationSolutions Architect certificationDoD 8140 certificationSecurity+