ConnectWise

Senior Salesforce Administrator

ConnectWise

full-time

Posted on:

Location Type: Hybrid

Location: India

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Provides support to the Business Applications teams, with a high attention to detail
  • Researches, analyzes, and documents findings
  • May coach and review the work of other team members
  • Serves as primary system administrator for the Salesforce environment
  • Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
  • Completes regular internal system audits and prepares for upgrades
  • Manages Salesforce data feeds and other integrations
  • Coordinates the evaluation, scope, and completion of new development requests
  • Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities
  • Manages the training of new users and grows the Salesforce skill set across the organization
  • Effectively acts as the liaison between our users, vendors, and the application development teams
  • Works independently with members of the user community to define and document development requirements
  • Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
  • Serves as escalation point for Salesforce related questions and issues
  • Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Requirements

  • Experience with Sales cloud, Service Cloud and experience cloud
  • Salesforce CPQ – 6 months -2 years experience
  • Service Cloud & Sales Cloud, Community Cloud
  • Additional knowledge - Outreach, lean data, gainsight
  • Bachelor’s degree in related field or equivalent business experience
  • 4+ years of relevant experience
  • ADM201, ADM211, or other Sales Administration certification
  • Preferred: Certifications in Sales Cloud, Service Cloud, and/or Developer
Benefits
  • 0-10% travel may be required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudService CloudExperience CloudSalesforce CPQUser account maintenanceReports and dashboardsWorkflowsData feedsIntegrations
Soft Skills
Attention to detailCoachingCommunicationLiaisonIndependent workAnalytical skillsProblem-solvingDocumentationTrainingCollaboration
Certifications
ADM201ADM211Sales Administration certificationSales Cloud certificationService Cloud certificationDeveloper certification