Program Manager – AI Support Specialist
ConnectWise
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Responsible for delivering value and ensuring the success of interactions with partners.
- Works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.
Requirements
- 5+ years in IT infrastructure management, with recent experience in AI support and engineering.
- Certifications: Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect; AI-related certifications are a plus.
- Technical Skills: Expertise in cloud platforms (AWS, Azure, Google Cloud) and AI technologies; familiarity with machine learning frameworks and tools.
Benefits
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructure managementAI supportAI engineeringcloud platformsmachine learning frameworksAWSAzureGoogle Cloud
Soft Skills
customer experiencepartner interactionscustomer support
Certifications
AWS Certified Solutions ArchitectMicrosoft Certified: Azure Solutions Architect ExpertGoogle Professional Cloud Architect