Manager, Solution Consulting

ConnectWise

full-time

Posted on: 3/11/2026

Location Type: Remote

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About the role

Sets day to day operational objectives for the Partner Solutions Expert team
Supervises support and/or professional level colleagues
Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
Manages, mentors, and coaches to develop a collaborative and dynamic team
Leading and managing the team to deliver advanced technical guidance, best practices, and comprehensive technical enablement and training to partners during onboarding, implementation, and ongoing optimization phases.
Ensuring the Partner Success Team is equipped with the necessary knowledge and tools to effectively support partners by providing ongoing training and development opportunities.
Providing additional technical coverage on strategic accounts as needed by Partner Success Managers (PSMs) and supporting PSMs during critical partner engagements, technical reviews, and escalations.
Collaborating with Product Management to prioritize feature requests and enhancements based on partner feedback and business impact, ensuring alignment with partner needs

Bachelor’s degree in related field or equivalent business experience
5+ years of relevant experience
2+ years of managerial experience
Strong understanding of IT service management, business automation, and cybersecurity concepts
Experience with API integrations, database management, and cloud platforms

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API integrationsdatabase managementcloud platformsIT service managementbusiness automationcybersecurity concepts

Soft Skills

team managementmentoringcoachingcollaborationcommunication

Certifications

Bachelor’s degree