Director, Migrations
ConnectWise
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Sets goals and objectives for team members for achievement of migration results
- Supervises support and/or professional level colleagues
- Ensures policies, practices, and procedures are understood and followed by direct reports, partners, and stakeholders
- Leads and prioritizes the daily activities of the team
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
- Serves as the escalation point for issues with sku, migration tools, quoting processes, renewal processes at time of migration and cross-departmental RACI understandings.
- Coordinates cross-functionally for approvals, escalations, discounts, and MRR reductions
- Communicates team metrics and recommends improvements to leadership
- Maintain our Migration playbook and processes to stay current on policies and procedures
- Manages and facilitates ongoing team training programs to ensure compliance with standard processes
- Identifies process gaps and provides solutions to leadership
Requirements
- Bachelor’s degree in related field or equivalent business experience
- 4+ years of relevant experience
- 2+ years managerial experience
Benefits
- Health insurance
- 401(k) matching
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipmentoringcoachingcollaborationcommunicationproblem-solvingteam managementcross-functional coordinationprocess improvementtraining facilitation