ConnectiveRx

Patient Support Specialist

ConnectiveRx

full-time

Posted on:

Location Type: Office

Location: Pittsburgh • Pennsylvania • United States

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Salary

💰 $15 - $19 per hour

Job Level

Junior

About the role

  • Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies
  • Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals
  • Perform other assignments as needed

Requirements

  • High School or GED required
  • 1+ years in health care or case management experience in a high-volume contact center environment or similar environment preferred
  • Call Center operating metrics and performance management experience (a plus)
  • Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
  • Experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
  • Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
  • Fluent in English/Spanish (a plus)
  • Communication skills: ability to convey information in easy-to-understand language
  • Customer Focus; high level of empathy and emotional intelligence;
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Generous PTO and paid holiday days
  • Volunteer opportunities
  • Competitive benefits including medical, dental, vision
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
health care experiencecase management experiencecall center operating metricsperformance managementpharmacy benefits knowledgehealth care insurance knowledgemedical billing knowledgeThird-Party system experiencecall center software experiencebilingual (English/Spanish)
Soft Skills
communication skillscustomer focusempathyemotional intelligence
Certifications
High School diplomaGED