Leads a group of Managers and Supervisors, who lead a team of Benefit Investigations Specialists or Case Managers
Responsible for planning and executing client programs and managing client deliverables
Oversees and develops Managers, Patient Access - HUB who have various levels of experience in program/project management in the healthcare industry
Mentors Patient Support Managers and provides strategic input to management issues
Ensures SOP’s and KPI’s are followed and measured through Client and Benefit Investigation Specialist Scorecards

Requirements

Bachelor’s degree or equivalent experience (14 years) required in Business, Marketing or Communications
10+ years Pharmaceutical or related healthcare industry experience
Extensive access support operational and execution experience, preferably with a range of specialty products
Experience leading a team
Advanced skill level in MS Excel, Word, PowerPoint and Access
PMP certification and/or Six Sigma certification a plus

Benefits

Opportunities for a bonus (or commissions)
Medical, dental, vision, life, and disability insurance
401(k) plan with employer contributions where applicable
Flexible paid time off (PTO) policy covering sick days, personal days, and vacations
Eight standard company holidays and three floating holidays annually

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject managementaccess support operationsKPI measurementSOP compliancedata analysisstrategic planningclient program executionbenefit investigation

Soft Skills

leadershipmentoringcommunicationteam managementstrategic input

Certifications

PMP certificationSix Sigma certification