Manager, Patient Support – Hub Services
ConnectiveRx
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Pennsylvania • United States
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Salary
💰 $61,900 - $89,500 per year
About the role
- Responsible for managing 45–60 staff members across one or more teams
- Oversees a team responsible for the delivery of patient support healthcare services
- Facilitates access to prescription medications, including benefit verifications, non-clinical case management, prior authorization and appeal support, and specialty pharmacy triage
- Manages medium to small-scale programs with budgets under $10M
- Partners with internal stakeholders to implement updates
- Leads talent identification and onboarding efforts
- Tracks team credentialing
- Plans and leads Faux Hub operations under Director oversight
Requirements
- Bachelor's degree in business, marketing, communications, or related field
- OR equivalent of 7 years of related experience in a healthcare, patient support setting.
- 3+ years of related operational experience
- 2-3 years of leadership experience
- Minimum of 1 year managing in a patient support hub or healthcare setting preferred
- Familiarity with healthcare or pharmaceutical processes, terminology, and regulations
- Previous experience with ConnectiveRx systems and/or CRM preferred
- Experience using a computer, keyboard, mouse, and multi-system navigation; MS Office Suite applications (Outlook, Word, Excel, SharePoint, Teams)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan with employer contributions
- Flexible paid time off (PTO) policy
- Eight standard company holidays
- Three floating holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient support servicesnon-clinical case managementprior authorizationappeal supportspecialty pharmacy triagebudget managementoperational managementtalent identificationonboardingcredentialing
Soft Skills
leadershipteam managementstakeholder partnershipcommunicationplanningorganization