ConnectiveRx

Senior Director, Program Management

ConnectiveRx

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $119,600 - $180,100 per year

Job Level

Senior

Tech Stack

JavaScriptSDLC

About the role

  • Lead a group of Directors, Program Managers, and/or Lead Program Managers responsible for planning and executing client programs and managing client operational deliverables
  • Oversee and develop Directors and Program Managers with varying levels of experience in program management
  • Mentor, provide guidance and feedback to Directors, Program Managers, Supervisors, and staff
  • Provide strategic input to help troubleshoot issues and remove obstacles to achieve program KPIs, SLAs, and strategic client and internal initiatives
  • Work across multiple departments to ensure strong operational practices and high-quality deliverables for clients
  • Identify areas for improvement while maintaining a positive and supportive leadership style
  • Develop and expand client relationships with new and existing clients, ensuring all major deliverables are met
  • Partner with enterprise and program quality groups to ensure standards are upheld and client issues are resolved efficiently
  • Coordinate cross-departmental resources when needed
  • Hire, mentor, and manage staff including Directors and Program Managers, set goals, provide feedback, oversee professional development, conduct performance reviews, and address performance issues
  • Collaborate with program management, product, and IT teams to ensure timely project and brand implementation
  • Improve internal processes, develop and improve operational process flows and SOPs, and support strategic planning and policy development
  • Provide oversight and subject-matter expertise to ensure compliance with operational standards
  • Manage portfolio profitability by working with finance and operations leadership to ensure accurate billing and staffing on a monthly basis
  • Maintain ongoing client contact and support to ensure client satisfaction, creating and delivering action plans to address service-related issues
  • Collaborate with other Sr. Directors to ensure consistency in operations and performance improvement across the company
  • Partner with operations leadership to expand best practices at the enterprise level
  • Work with legal and compliance teams to ensure all program operations adhere to industry standards, regulations, and company policies
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree in business, management information systems, marketing, or communications preferred
  • MBA preferred
  • 10–15 years of direct experience working with clients and managing staff
  • Knowledge of operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization and managed care restrictions, and copay/affordability solutions
  • Understanding of SDLC process is a plus
  • Periodic travel to client offices, new business opportunities, and conferences
  • Adhere to company policies and compliance programs including SOC1, SOC2, PCI, and HIPAA