Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.
Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.
Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.
Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.
Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.

Requirements

Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.
Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.
Ability to provide technical guidance across stakeholders while working closely with delivery teams.
Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.
Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.
Excellent problem-solving skills and ability to analyze complex business requirements.

Benefits

progressive and competitive compensation
401k plans
medical insurance
free therapy visits
mental health coaching and tools
meditation resources
generous paid time off package
Wellness and Volunteer Time Off days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process definitionsystem requirements developmentdocumentationgap analysisServiceNow modulesField Service ManagementCustomer Service ManagementIT Service ManagementProject Portfolio ManagementHardware Asset Management

Soft Skills

organizational abilitiestime managementcommunicationproblem-solvinganalytical skillsinfluencing decision makerstechnical guidance