Project Manager – ServiceNow
Connection
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Define project scope, objectives, timelines, and resource plans in close collaboration with business and technical stakeholders.
- Manage project financials, including cost estimation, budget tracking, forecasting, and expense control.
- Apply Agile, Waterfall, or hybrid delivery methodologies across multiple concurrent initiatives, adapting approach based on project complexity and team needs.
- Lead and coordinate cross-functional teams, assigning responsibilities, tracking progress, and driving accountability to meet delivery commitments.
- Proactively identify project risks, dependencies, and issues; develop mitigation strategies and ensure timely resolution.
- Establish clear communication plans and provide regular status updates, dashboards, and KPI-driven reporting to sponsors and leadership.
- Ensure all deliverables meet quality standards, technical requirements, and organizational governance expectations.
- Manage external vendors and partners, tracking contract performance and ensuring adherence to service-level agreements.
- Evaluate and manage change requests, conducting impact analysis and securing appropriate approvals.
- Develop and manage detailed release and deployment plans, coordinating closely with technical and business teams to ensure smooth rollouts.
- Conduct post-implementation reviews, finalize documentation, and ensure seamless transition of solutions to operations.
- Lead large-scale ServiceNow transformation initiatives within enterprise environments.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
- 15+ years of progressive experience leading and delivering complex technology projects.
- 10+ years of hands-on experience leading and implementing ServiceNow initiatives in large-scale enterprise environments.
Benefits
- Remote work opportunity
- Full-time contract position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcost estimationbudget trackingAgile methodologyWaterfall methodologyrisk managementchange managementrelease managementKPI reportingServiceNow
Soft Skills
leadershipcommunicationcollaborationaccountabilityproblem-solvingadaptabilitystakeholder managementteam coordinationstrategic planningdecision-making