Connection

Technical Architect, ServiceNow

Connection

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

ServiceNowSOAP

About the role

  • Design, maintain, and evolve scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture and platform best practices.
  • Define and document platform architecture, data models, integration patterns, and technical guardrails for both technical and business audiences.
  • Lead technical design sessions and guide implementation of new modules, enhancements, and integrations with a focus on maintainability and reuse.
  • Provide hands-on architectural guidance and mentorship to developers, administrators, and configuration specialists.
  • Establish and enforce platform standards, smart customization strategies, and environment governance.
  • Oversee platform health, including performance, security, upgrade readiness, and continuous optimization.
  • Design and oversee integrations using MID Server, REST/SOAP APIs, IntegrationHub, and related technologies.
  • Ensure CMDB and foundation data accuracy, compliance with CSDM, and effective data migration and reconciliation strategies.
  • Partner with business and IT leaders to deliver solutions that drive measurable business value.
  • Manage and optimize ServiceNow licensing to ensure compliance and cost-effective adoption.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related field (preferred).
  • 7–10+ years of ServiceNow experience across architecture, development, and multiple modules.
  • Proven ability to design scalable, secure, and upgrade-ready ServiceNow solutions.
  • Strong experience leading technical design efforts and mentoring technical teams.
  • Deep expertise in integrations, CMDB/CSDM, and platform governance.
  • Excellent communication and stakeholder collaboration skills.
  • Preferred certifications: ServiceNow CSA, CIS, CTA, and ITIL v4 Foundation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowarchitecturedata modelsintegration patternsMID ServerREST APIsSOAP APIsIntegrationHubCMDBCSDM
Soft Skills
leadershipmentorshipcommunicationstakeholder collaborationtechnical designguidanceoptimizationgovernanceproblem-solvingstrategic thinking
Certifications
ServiceNow CSAServiceNow CISServiceNow CTAITIL v4 Foundation