Connecticut Children's

Assistant Manager, Patient Access – Central Scheduling

Connecticut Children's

full-time

Posted on:

Location Type: Hybrid

Location: Hartford • Connecticut • United States

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About the role

  • Directly supervises staff and coordinates the daily operations of the Patient Access Scheduling and check in functions for Hospital services.
  • Utilizes judgment in interpreting departmental policies to resolve routine to complex inquiries or patient account problems.
  • Demonstrates effective leadership skills and ability to build a strong departmental team.
  • Facilitates regularly scheduled area meetings for subordinate staff.
  • Serves as the primary resource to team members for training, problem resolution, etc.
  • Promotes growth and personal /professional staff development, and acts as a mentor and role model.

Requirements

  • Associates Degree in Business, Healthcare Administration or 4 to 6 years of work experience in patient registration or physician practice experience required.
  • Supervisory experience in a healthcare environment preferred.
  • Excellent working knowledge of registration and billing regulatory requirements.
  • Required: Certified HealthCare Access Manager (CHAM) through National Association of HealthCare Access Managers (NAHAM) be obtained within 18 Months of hire or promotion.
  • Knowledge of organizational and departmental structure, systems, workflow, and operations policies/procedures pertaining to patient admissions, registration, insurances, financial counseling.
  • Working knowledge of Microsoft Windows operating system; Intermediate skills in Microsoft Office (Word, Excel, PowerPoint); patient registration and patient accounting database management (e.g. SMS, IDX).
Benefits
  • Professional development opportunities
  • Health insurance
  • 401(k) matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient registrationbilling regulatory requirementsdatabase managementfinancial counselingsupervisory experiencehealthcare operationsworkflow managementproblem resolutionstaff trainingdepartmental policies
Soft Skills
leadership skillsteam buildingmentoringcommunicationorganizational skillsproblem-solvinginterpersonal skillsstaff developmentfacilitationjudgment
Certifications
Certified HealthCare Access Manager (CHAM)