Senior Crisis Counselor – Executive Vice President, U.S. Crisis & Reputation Risk Team
Edelman
Patient Access Associate II – Financial Counseling
Connecticut Children's
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut, Massachusetts, New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Under general supervision, coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions.
- Participates in meetings as a representative of the department. Serves as a resource to team members for training, problem resolution, etc. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s Medical Center.
Requirements
- **Education and/or Experience Required:**
- - High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
- - 5-7 years directly related experience preferred; Healthcare experience required.
- **Education and/or Experience Preferred:**
- - Associates Degree preferred.
- **License and/or Certification:**
- Required: None
- Preferred: CHAA (Certified Healthcare Access Associate).
- **Knowledge, Skills and Abilities:**
- Knowledge of:
- - Intermediate knowledge of MS Word and Excel.
- - ADT systems and Insurance Verification systems (EPIC preferred).
- - Knowledge of Managed Care, referral/pre-certification/ authorization process.
- - HIPAA.
- Skills:
- - Computer, typing, data entry.
- - Excellent telephone and communication skills.
- - Strong organizational skills.
- Ability to:
- - Handle a fast paced, high-volume environment,
- - Work in a team environment alongside multiple disciplines.
- - Provide guidance and assist in training to peers.
- - Have crucial conversations with others/ peers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS WordExcelADT systemsInsurance Verification systemsEPICManaged Carereferral processpre-certification processauthorization processdata entry
Soft skills
communication skillsorganizational skillsteamworkproblem resolutiontrainingjudgmentprocess improvementcrucial conversationsadaptabilityinterpersonal skills
Certifications
CHAA
