connectFirst Credit Union

Data Scientist

• Lead data strategy and provide guidance for stakeholders
• Design, code, and implement solutions for data handling and analysis
• Address complex cross-functional issues, optimize integrated data masking, and manage evolving data needs
• Analyze, develop, and test advanced services, create complex data models, and ensure robust unit and acceptance testing
• Review and update data access technologies to support stakeholder requirements
• Validate concepts through technical mockups and proofs before development
• Document architecture formally, assess solution viability, and highlight delivery risks
• Create reusable components for applications and encourage holistic, long-term thinking
• Collaborate to resolve reported issues using troubleshooting skills
• Support team members and guide problem-solving efforts
• Encourage teamwork and continuous improvement
• Practice active listening, escalate issues as needed, and produce clear, professional communication
• Lead peer reviews to improve documentation consistency and recognize team contributions

Data Technology Manager

IT Support

• Adjudicate credits up to assigned limits and recommend acceptable credit applications that require higher level authorization.
• Ensure that approved applications are within the credit union’s risk tolerance and are appropriately structured to minimize the risk of default and loss.
• Identify viable alternatives or revisions to security, terms and conditions to maximize loan growth while minimizing the risk of default.
• Deliver timely and consistent decisions with solid communication and rationale for any amendments.
• Maintain current knowledge of macro-economic issues, regional factors, and industry specific trends.
• Review and recommend changes to lending policies and guidelines to ensure lending practices remain prudent, competitive, and aligned to corporate objectives and strategies.
• Provide advice and direction to member facing staff in the analysis, structuring and negotiation of credit applications and related documentation.
• Partner with stakeholders to achieve collective results.
• Attend industry events and assist on special projects or with training initiatives as the opportunities are available.

Senior Commercial Credit Manager

Account Manager

• Develop and build a profitable portfolio in your territory through vendor visits, sales calls and networking.
• Gather transaction information to prepare credit submission including: application, credit write up, quotes, employment verification and financial statements to establish a credit profile sufficient to make an informed credit decision.
• Achieve or surpass annual volume and profit targets.
• Travel throughout your territory is required to meet with new and prospective clients.
• Onboard and develop new vendor relationships and programs.
• Responsible for data input and integrity of Aspire data as it relates to the Account Managers role.

Customer Success Manager

• Lead the design and development of CRM and LOS software solutions, ensuring robustness, scalability, and observability
• Oversee the development lifecycle from requirements gathering to deployment, focusing on velocity and quality
• Lead and enhance CI/CD processes to increase deployment speed and frequency
• Provide guidance on system observability, including secure logging, performance monitoring, and data anonymization
• Work with Agile Delivery Leads to ensure technical needs are captured in the product backlog
• Serve as the subject matter expert for CRM and LOS platforms, APIs, and integrations
• Ensure solutions meet security, privacy, and compliance requirements
• Promote thorough documentation and knowledge transfer for future initiatives
• Ensure vendor delivered solutions are technically sound and meet the security, performance, and business expectations of Servus Credit Union

Application Architect – CRM, LOS

Full-stack Engineer

• Provide technical leadership for systems supporting Canadian payment rails including Interac e-Transfer®, Interac Debit, EFT (ACSS), Real-Time Rail (RTR), and cheque imaging, in alignment with Payments Canada rules and standards
• Lead design decisions that ensure high availability, low latency, resiliency, and scalability for member-facing and back-office payment services
• Own technical oversight for payment processing flows including initiation, validation, clearing, settlement, reconciliation, returns, reversals, and exception handling
• Partner closely with Payment Product and Payment Operations to understand business goals, regulatory drivers, and operational pain points, and to jointly define technology solutions that meet business needs and requirements
• Translate product concepts, operational needs, and regulatory requirements into clear technical options, solution designs, and delivery approaches
• Act as a trusted advisor to Product and Operations, providing input on feasibility, trade‑offs, risk, cost, and long‑term implications of technology decisions
• Support the evolution of payment products and services by identifying technology opportunities that improve member experience, operational efficiency, and resilience
• Lead integrations with Payments Canada–operated systems (ACSS, Lynx, RTR), Interac services, and external payment gateways
• Drive adoption and coexistence strategies for ISO 20022 messaging, supporting migration, translation, and backward compatibility across payment ecosystems
• Modernize legacy payment services to support 24x7 operations, improved observability, and future payment innovation while reducing technical debt
• Lead and continuously improve CI/CD pipelines for payment platforms, enabling frequent, low-risk deployments while maintaining strict security and compliance standards
• Ensure strong alignment with DevSecOps principles, including secure coding, automated testing, vulnerability management, and audit readiness
• Champion system observability, including monitoring, alerting, logging, and performance metrics, with appropriate handling of sensitive and regulated data
• Partner closely with Payment Operations, Risk, Fraud, and Compliance teams to ensure payment platforms support AML/ATF controls, fraud detection, real-time monitoring, and regulatory reporting requirements
• Provide technical leadership and mentorship to software developers, systems analysts, and QA analysts, promoting best practices in secure coding, performance optimization, and resilient design
• Collaborate with Agile Delivery Leads, Partners, Vendors to ensure payment platform priorities, technical health, and operational risks are effectively represented and prioritized in the backlog
• Act as a senior technical escalation point for complex payment issues, incidents, and architectural decisions
• Maintain strong Vendor relationships focused on supporting Servus’s needs within the broader payment ecosystem

Data Technology Manager

Senior Commercial Credit Manager

Account Manager

Application Architect – CRM, LOS

Technical Lead – Payments