Connect for Health Colorado

Product Operations

• Establish & Evolve the Product Operating Model: Design and maintain a clear, repeatable Product Operating Model linking strategic goals to roadmaps, delivery milestones, and measurable outcomes.
• Lead planning cadences (OKRs, roadmap reviews) to ensure transparency and alignment across the organization.
• Streamline Product Planning & Execution: Align capacity planning, portfolio management, and execution tracking to improve efficiency and focus.
• Partner with cross-functional leaders to ensure the right stakeholders are engaged at the right time in the product lifecycle.
• Governance & Tooling Leadership: Oversee governance, configuration, and adoption of core product tools (Jira, road mapping platform, Pendo, Power BI, and AI-based tools).
• Product Metrics & Reporting: Create and manage a central reporting hub for product metrics, enabling teams and executives to access timely insights into product health, delivery progress, and customer impact.
• Feedback Loops & Continuous Improvement: Establish structured intake and prioritization processes for product feedback and partner with teams to evaluate operational performance and identify areas for improvement.
• Team Leadership, Management & Growth: Directly manage, coach, and mentor a team of product operations, project, agile and data professionals; provide operational support to product and engineering managers and directors; assess evolving organizational needs and grow the Product Operations team.

Director of Product Operations