Field Service Support Technician
Connect America
part-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • United States
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Salary
💰 $15 per hour
About the role
- Provide best customer service experience to customers
- Complete in-home installations, service and retrieval of Lifeline’s personal emergency response equipment
- Educate and train subscribers and caregivers on products/services in a professional manner
- Process work orders for installation, training, customer service or retrieval of equipment
- Schedule service and retrieval appointments with subscribers/caregivers
- Comply with protocols for communicating status and issues related to work orders
- Perform accurate and timely submission of Care Plan Agreement and other documents
- Provide management with feedback and ideas for continuous improvement
Requirements
- Ability to operate basic machinery (fax machine, PC)
- Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications)
- Caring, compassionate individual who is naturally patient with senior citizens
- Valid Driver’s license (Up to 75% travel - local within 100-mile radius)
- Ability to lift up to 40 pounds and ability to climb stairs
Benefits
- Flexibility in schedule
- Additional earnings for installations completed and other services
- Mileage reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic machinery operationwork order processinginstallationcustomer serviceequipment retrievaldocument submissioncare plan agreement
Soft Skills
customer service experienceeducation and trainingcommunicationcompassionpatience
Certifications
valid driver's license