Senior Customer Experience Trainer
CONMED Corporation
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $20 - $31 per hour
Job Level
About the role
- Answer incoming customer calls
- Enter customer orders into computer system
- Provide product information as needed
- Assist customers with various requests for special processing or general order status information
- Provide essential information to callers including backorder status, pricing, product cross-reference, local sales contacts, and various other information
- Coordinate and process large capital orders to ensure timely shipments
- Expedite all rush orders and communicate any delays due to backorders or credit problems with the end user
- Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines
- Research and provide detailed Excel spreadsheets related to sales histories, repair histories and other requested information/reports
Requirements
- High School Degree or Equivalency
- Minimum 4-6 years of relevant customer service experience
- Basic computer skills
- Attention to detail
- Sense of urgency to rectify issues and provide excellent customer service
- Associate’s degree (Preferred)
- Medical Device Industry experience (Preferred)
Benefits
- Competitive compensation
- Excellent healthcare including medical, dental, vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer order entryExcelsales reportingorder processingbackorder management
Soft Skills
attention to detailsense of urgencycustomer servicecommunicationproblem-solving
Certifications
High School DegreeAssociate’s degree