Drive service sales growth through proactive outreach, lead qualification, and solution-based selling.
Generate quotes for service contracts, repairs, upgrades, and extended warranties; follow up to secure closing.
Identify upsell and cross-sell opportunities within existing accounts to increase service revenue.
Meet or exceed monthly, quarterly, and annual sales targets.
Serve as a primary point of contact for inbound service sales inquiries.
Build strong relationships with customers by understanding their service needs, equipment lifecycle, and operational priorities.
Support customer retention through timely communication, follow-ups, and issue resolution in partnership with service operations.
Manage the full lifecycle of service contract renewals, including quoting, negotiations, and contract execution.
Track expiration dates and proactively engage customers to maintain service continuity.
Provide sales insights to operations partners to support forecasting, planning, and resource allocation.
Maintain accurate records of leads, quotes, and opportunities in CRM systems.
Streamline quoting, follow-up, and documentation workflows to increase efficiency and reduce cycle time.

Requirements

Bachelor’s Degree in Marketing, Business Administration, or related field
2+ years of experience in medical device marketing, sales, customer service, or related roles
Experience in a service/repair or technical product industry.
Knowledge of equipment lifecycle, parts, or service delivery processes.
Ability to interpret technical information and translate it into customer value.
Strong analytical mindset with the ability to manage complex quotes and pricing.
Strong understanding of service as a product related to contracts, repairs, maintenance programs, or technical service environments.
Excellent communication and relationship-building abilities
Proficiency with CRM tools (Salesforce, SAP C4C, Oracle, or equivalent).
Proficiency in data analysis and Microsoft Office (Word, Excel, PowerPoint)

Benefits

Competitive compensation
Excellent healthcare including medical, dental, vision and prescription coverage
Short & long term disability plus life insurance -- cost paid fully by CONMED
Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
Employee Stock Purchase Plan -- allows stock purchases at discounted price
Tuition assistance for undergraduate and graduate level courses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service saleslead qualificationsolution-based sellingquotingcontract executiondata analysispricing managementcustomer retentionservice delivery processestechnical information interpretation

Soft Skills

relationship buildingcommunicationanalytical mindsetproblem-solvingcustomer service

Certifications

Bachelor’s Degree in MarketingBachelor’s Degree in Business Administration