Senior Customer Experience Coordinator
CONMED Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Largo • Florida • United States
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Salary
💰 $20 - $31 per hour
Job Level
About the role
- Answer incoming customer calls
- Enter customer orders into computer system
- Provide product information as needed
- Assist customers with various requests for special processing or general order status information
- Provide essential information to callers including backorder status, pricing, product cross-reference, local sales contacts, and various other information
- Coordinate and process large capital orders to ensure timely shipments
- Expedite all rush orders and communicate any delays due to backorders or credit problems with the end user
- Determine accuracy of customer account information and process requests for changes as determined necessary
- Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines
- Research and provide detailed Excel spreadsheets related to sales histories, repair histories and other requested information/reports
- Coordinate with shipping companies the issuance of call tags, tracing of shipments, lost or incorrect delivery claims and obtaining proof of delivery
- Assist the sales force in locating product(s) not readily available for shipment
Requirements
- High school diploma or Equivalency
- Minimum 4-6 years of relevant customer service experience
- Associate’s degree (preferred)
- Medical Device Industry experience (preferred)
- Basic computer skills
- Attention to detail
- Sense of urgency to rectify issues and provide excellent customer service
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
customer order entryExceldata accuracyorder processingsales reporting
Soft Skills
attention to detailsense of urgencycustomer servicecommunicationproblem-solving
Certifications
high school diplomaassociate's degree