Serve as the senior IT partner to the GTM, Finance, Legal, and Customer Support organizations, building trusted relationships with VP and C-suite stakeholders across each function
Lead a structured business engagement model — including roadmap reviews, prioritization forums, and executive business reviews — that gives stakeholders visibility and confidence in systems delivery
Translate complex and often competing business requirements into clear systems strategies, ensuring alignment between business objectives and technology investments
Act as an escalation point and decision-maker when business priorities conflict, balancing urgency, risk, and long-term platform health
Represent the Business Systems function in cross-functional planning cycles, including annual and quarterly business planning
Own and maintain a consolidated systems roadmap across all supported business functions, ensuring initiatives are sequenced, resourced, and aligned to company priorities
Drive end-to-end delivery accountability across your team — from requirements through configuration, testing, change management, and hypercare
Establish and enforce delivery standards, including project intake, prioritization criteria, change control, and post-deployment review processes
Partner with the Architecture team to ensure platform decisions are scalable, integration-sound, and aligned to the long-term technical direction of the enterprise
Manage vendor relationships for core platforms (Salesforce, NetSuite, Marketo, Metronome), including contract renewals, roadmap alignment, and escalation management
Ensure business systems processes and controls meet the requirements of a public company, including SOX compliance, audit readiness, and segregation of duties across financial systems
Partner with Internal Audit, Legal, and Finance to support control documentation, testing cycles, and remediation efforts as needed
Champion a culture of change management discipline — ensuring system changes are properly documented, tested, and communicated before deployment to production environments
Lead, develop, and retain a team of five direct reports including Business Systems Analysts aligned to GTM, Finance, Legal, and Customer Support, and an Architecture team
Build a high-performing BSA organization by establishing clear role expectations, career frameworks, and development plans
Foster a culture of business empathy, technical rigor, and continuous improvement within the team
Partner with the CIO to evolve the organizational model as the company grows, including decisions around hiring, structure, and capability building

Requirements

10+ years of experience in business systems, enterprise applications, or IT, with at least 5 years in a senior leadership role managing cross-functional teams
Proven track record of executive-level stakeholder management across multiple business functions in a complex, matrixed organization
Deep familiarity with core business application domains including CRM, ERP, marketing automation, and billing/revenue systems
Experience owning a systems or technology roadmap across multiple concurrent business functions
Strong understanding of quote-to-cash and lead-to-revenue business processes and the systems that support them
Demonstrated ability to lead teams through ambiguity, competing priorities, and organizational change
Experience operating within a public company environment, including working knowledge of SOX controls and IT general controls (ITGCs)
Excellent communication and executive presence — able to present to and influence C-suite stakeholders.

Benefits

Offers Equity
Offers Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business systemsenterprise applicationsCRMERPmarketing automationbilling systemsquote-to-cash processeslead-to-revenue processessystems roadmap managementchange management

Soft Skills

stakeholder managementexecutive presencecommunicationteam leadershipcross-functional collaborationorganizational change managementbusiness empathytechnical rigorcontinuous improvementdecision-making