Analyze systemic failure patterns and design reliability improvements that prevent incident recurrence
Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack
Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments
Own standards, practices, and continuous improvement of incident response across engineering
Edit and review customer-facing incident documents (CRCAs) to ensure quality and clarity
Develop and deliver training programs; coach teams through post-mortems
Partner with engineering leaders to elevate reliability practices org-wide

Requirements

10+ years of relevant experience in SRE, incident management, or reliability engineering
Cloud experience with at least one of AWS, GCP, or Azure (we run all three)
Experience navigating reliability/incident programs at 500+ engineer organizations
Deep expertise with incident management tooling (Rootly, PagerDuty, or similar)
Strong understanding of distributed systems and failure modes at scale
Deep experience with observability: metrics, logging, tracing
Kubernetes and container orchestration experience
Understanding of CI/CD pipelines and release processes
Strong written communication (design docs, runbooks, post-mortems)
Experience driving org-wide process and cultural changes
Kafka/event streaming expertise preferred, or demonstrated rapid mastery of complex systems

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

SREincident managementreliability engineeringcloud computingAWSGCPAzureKubernetesCI/CDobservability

Soft Skills

strong written communicationcoachingcontinuous improvementprocess changecollaboration