Confluent

Customer Support Systems Engineer – Zendesk

Confluent

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Tech Stack

CloudGoogle Cloud PlatformJavaScriptMySQLNode.jsNoSQLPostgresPythonReactSDLCSQLTypeScript

About the role

  • Design and build custom solutions within the Zendesk platform
  • Develop custom Zendesk apps using the Zendesk Apps Framework using technologies such as React, TypeScript, or Zendesk Garden to deliver a highly optimized user experience within both the internal support application and the external customer support portal.
  • Utilize APIs to integrate Zendesk with other applications
  • Maintain the Software Development Lifecycle (SDLC) for support tools, including implementing Git-based version control, pull request workflows, and CI/CD pipelines for deploying changes to Zendesk.
  • Manage the cloud infrastructure on Google Cloud Platform (GCP) necessary to host custom applications and middleware.
  • Ensure all custom code strictly adheres to security best practices, including OAuth, JWT handling, and PII protection.
  • Document customizations, configurations, and integrations for knowledge sharing. Create technical documentation for Zendesk solutions.
  • Collaborate with business stakeholders in support to identify business process optimizations

Requirements

  • 3+ years of hands-on experience designing, configuring, testing, deploying, and supporting solutions within a Zendesk environment using configuration, triggers, automations, and workflows
  • Proficiency in Zendesk Apps Framework (ZAF)
  • Zendesk certifications (e.g., Zendesk Administrator, Zendesk Developer) are a plus
  • 3+ years of experience as a Full Stack or Front End Engineer, with the ability to write production-ready code in JavaScript/TypeScript, Node.js or Python.
  • Proficiency with a modern frontend framework (React preferred for Zendesk ZAF compatibility).
  • Strong understanding of responsive CSS.
  • Deep knowledge of RESTful architecture, including handling rate limits, implementing authentication (OAuth/Basic Auth), and manipulating JSON payloads.
  • Competence in SQL (PostgreSQL/MySQL) or NoSQL alternatives for managing custom operational data.
  • Solid understanding of customer service and support processes and best practices.
Benefits
  • Belonging isn’t a perk here. It’s the baseline.
  • Equal opportunity workplace.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ZendeskZendesk Apps FrameworkReactTypeScriptJavaScriptNode.jsPythonSQLRESTful architectureCSS
Soft skills
collaborationdocumentationbusiness process optimization
Certifications
Zendesk AdministratorZendesk Developer