Confluent

Director, Customer Success Engineering

Confluent

full-time

Posted on:

Location Type: Remote

Location: Spain

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Salary

💰 €165,400 - €198,500 per year

Job Level

Lead

About the role

  • Be part of the evolution and transformation of the global CSG go-to-market strategy and own the regional implementation in EMEA when it comes to the CSTA team.
  • Shape the vision, OKRs and action plan for the CSTA team, monitor the execution and anticipate and mitigate risks, and be a source of motivation and inspiration for the organization.
  • Coach the CSTA managers to set clear goals and expectations for their teams and regions and to manage performance and achievement of goals.
  • Partner up Actively with the Sales and the rest of the CSG leadership on maximizing the coverage, business value and customer success of EMEA’s territory.
  • Act as a trusted advisor for customers, being a point of contact for critical escalations and risks.

Requirements

  • Bachelor's and/or Masters degree in business, computer science or engineering, mathematics, or other quantitative field.
  • Demonstrated success in management within a technical field role for a product / SaaS company with enterprise and scale customers.
  • Experience in leading business and people transformations
  • Business and results hyper orientation: outcome and impact driven attitude.
  • Flexible, adaptable and fearless approach to the business: test, learn and move fast and pivot if it doesn’t work.
  • Comfort with the ambiguity, the unexpected and cross-teams in motion programs.
  • Creative and out-of-the-box thinker.
  • Excellent interpersonal & communication skills and an ability to liaise and facilitate with key internal and external stakeholders.
  • Experience working in a fast-paced, dynamic, 100% distributed team.
Benefits
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
managementbusiness transformationpeople transformationSaaSenterprise customersquantitative analysis
Soft skills
leadershipcoachinginterpersonal skillscommunication skillsflexibilityadaptabilitycreativityproblem-solvingmotivationinspiration
Certifications
Bachelor's degreeMaster's degree