Confiance Medical

Customer Success Consultant

Confiance Medical

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Salary

💰 R$3,184 per month

About the role

  • Act in a technical and consultative capacity, supporting customers in the correct use of the company’s video surgery systems and other technologies;
  • Perform installations, training, and support during video-assisted surgical procedures, adopting a specialized consulting approach for the company’s video surgery systems and other technologies;
  • Deliver compelling product demonstrations that emphasize technical aspects and functionality, tailoring presentations to the specific needs of customers to ensure high-quality service, technical support, and customer satisfaction;
  • Advise customers on the proper use of features and technical differentials of the systems;
  • Provide technical and operational support, acting proactively to resolve issues;
  • Work with organization and method, managing schedule, service calls, technical records, and reports in internal systems;
  • Delight internal and external customers, building strong relationships that lead to new referrals and business opportunities;
  • Manage small operational expenses within the company’s compliance guidelines and policies, ensuring responsible use of resources;
  • Ensure full alignment with ethics, compliance, and organizational culture policies, maintaining the company’s trust and credibility in the market.

Requirements

  • Technical education in Electronics, Electrotechnics, Biomedical Equipment, Mechatronics, or Mechanical; higher education completed or a minimum of 2 years’ experience in the field;
  • Intermediate knowledge of hospital routines;
  • Intermediate knowledge of video-assisted surgical procedures;
  • Experience providing technical customer support;
  • Experience in public-facing customer service;
  • Intermediate knowledge of mobile digital tools;
  • Alignment with company culture;
  • Availability to travel;
  • Driver’s license (Category B);
  • Flexibility in working hours;
  • Availability to travel to provide service across the three states in the southern region of the country;
  • Residence in Porto Alegre and/or the metropolitan region (RS).
Benefits
  • Bonus
  • Bradesco Health Plan
  • SulAmérica Dental Plan
  • Transportation Voucher / Ticket Car
  • Grocery allowance of R$ 652.60/month
  • Daily meal voucher of R$ 31.20
  • Partnerships with SESI, SESC and WEX
  • Christmas gift kit
  • Dia da Cigarra
  • Employee of the Month
  • Education allowance of R$ 382.20/month
  • Família mais Tranquila
  • Legado CM
  • Só Alegria
  • Família mais Inclusiva
  • Psicologia Viva
  • Meu Momento
  • Wellhub (Gympass)
  • Home office allowance
  • Group life insurance
  • Bullla card
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ElectronicsElectrotechnicsBiomedical EquipmentMechatronicsMechanicalvideo-assisted surgical procedurestechnical customer supportmobile digital tools
Soft Skills
consultative capacitycustomer satisfactionrelationship buildingflexibilityorganizational skillsproactive problem solving
Certifications
Driver’s license (Category B)