Confiance Medical

Customer Success Assistant

Confiance Medical

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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Salary

💰 R$2,002 per month

About the role

  • Organize and assist with schedules for installations, trainings, and technical visits, ensuring deadlines are met and alignment between customers and consultants.
  • Monitor and record completed installations, ensuring complete documentation, validated checklists, and training evidence.
  • Log, track, and follow up on incidents, ensuring resolution and customer feedback within defined SLAs.
  • Perform post-service follow-up, ensuring formal recording of customer satisfaction and next steps.
  • Delight internal and external customers, ensuring a high level of recommendation and loyalty.
  • Organize and maintain internal controls, spreadsheets, reports, and area systems up to date.
  • Support the consolidation of operational KPIs for the area.
  • Operate multiple systems simultaneously (SCM, Sapiens, Trello, Salesforce), ensuring operational consistency and data updates.
  • Work collaboratively with other departments to ensure process flow and a consistent customer experience.

Requirements

  • High school diploma.
  • Experience in administrative roles, Customer Service and/or Relationship Management.
  • MS Office (Excel, Word, Outlook).
  • Experience with CRM and customer service management systems.
  • Basic knowledge of Customer Success and CX (Customer Experience) methodologies.
  • Organized, analytical, responsible, and proactive profile.
  • Knowledge of ticket/incident management and satisfaction surveys/NPS is a plus.
  • Technical, undergraduate, or vocational training in Administration, Customer Management, or related fields is a plus.
Benefits
  • Bradesco Health Plan.
  • SulAmérica Dental Plan.
  • Transportation allowance (Vale Transporte) / Ticket Car.
  • Basic food basket allowance: R$ 597/month.
  • Daily meal voucher: R$ 31.20/day.
  • Partnerships with SESI, SESC and WEX.
  • Christmas gift kit.
  • "Dia da Cigarra" (company benefit).
  • Monthly birthday celebration.
  • Education grant: R$ 317.25/month.
  • "Família mais Tranquila" program.
  • "Família mais Inclusiva" program.
  • CM Legacy program.
  • PLR (Profit Sharing Program).
  • "Só Alegria" program.
  • Psicologia Viva (mental health support).
  • "Meu Momento" program.
  • Wellhub (Gympass).
  • Home office allowance.
  • Group life insurance.
  • Bullla card.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative rolescustomer servicerelationship managementticket managementincident managementcustomer satisfaction surveysNPSdata managementoperational KPIsdocumentation
Soft Skills
organizedanalyticalresponsibleproactivecollaborativecustomer-focuseddetail-orientedcommunicationproblem-solvingtime management
Certifications
high school diplomatechnical training in Administrationundergraduate training in Customer Managementvocational training in related fields