ConferenceDirect

Client Success Coordinator, Housing

ConferenceDirect

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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Salary

💰 $24 - $29 per hour

About the role

  • Design and build online hotel reservation sites supporting meetings and conventions with attendance from 500 to 100,000+
  • Create and distribute room block memos, room block allocations and departmental tracking documents
  • Review and interpret hotel contracts for accurate event builds in Passkey and Resiada
  • Communicate with hotel contacts regarding opening documentation and requirements
  • Create and provide Housing Managers with reports and information on a daily and weekly basis
  • Assist with completing hotel audits
  • Configure registration to housing integrations in Passkey and Resiada
  • Create and complete final reports based on final hotel data
  • Generate Housing History Reports and work directly with hotels to reconcile and finalize group pickup
  • Reconcile financial data including cancellations, rebates and commissions
  • Conduct registration vs housing comparison to support marketing campaign emails
  • Complete post-event overflow booking aRes intake forms and manage associated reporting
  • Develop client concession templates aligned with hotel contractual obligations
  • Complete custom reporting as needed
  • Provide backup support for projects to the Operations team
  • Other Duties as assigned

Requirements

  • College degree in Business Administration, Hospitality, Event Management or related field, preferably with experience in Housing or Event Services industry or equivalent practical experience.
  • Previous experience in Housing platforms preferred: Passkey, Resiada
  • Ability to communicate professionally and effectively in-person, via email and over the phone
  • Strong organizational and time management skills
  • Ability to remain organized and clearly communicate in a fast-paced environment
  • Ability to break down complex projects and initiatives into attainable project tasks using critical thinking and problem-solving skills
  • Ability to work across organizations and lines of business
  • Willingness to participate in departmental projects
  • Ability to communicate in a remote working environment
  • Authorization to work in the United States without sponsorship.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event managementhotel contract reviewfinancial reconciliationreport generationregistration integrationdata analysisproject managementauditing
Soft Skills
communicationorganizational skillstime managementcritical thinkingproblem-solvingcollaborationadaptability
Certifications
degree in Business Administrationdegree in Hospitalitydegree in Event Management