ConferenceDirect

Customer Success Manager

• Design and build online hotel reservation sites supporting meetings and conventions with attendance from 500 to 100,000+
• Create and distribute room block memos, room block allocations and departmental tracking documents
• Review and interpret hotel contracts for accurate event builds in Passkey and Resiada
• Communicate with hotel contacts regarding opening documentation and requirements
• Create and provide Housing Managers with reports and information on a daily and weekly basis
• Assist with completing hotel audits
• Configure registration to housing integrations in Passkey and Resiada
• Create and complete final reports based on final hotel data
• Generate Housing History Reports and work directly with hotels to reconcile and finalize group pickup
• Reconcile financial data including cancellations, rebates and commissions
• Conduct registration vs housing comparison to support marketing campaign emails
• Complete post-event overflow booking aRes intake forms and manage associated reporting
• Develop client concession templates aligned with hotel contractual obligations
• Complete custom reporting as needed
• Provide backup support for projects to the Operations team
• Other Duties as assigned

Client Success Coordinator, Housing