ConferenceDirect

Events

• Ensure client launches related to Event & Group Housing services are defined, communicated and successfully implemented
• Strategically manage room inventory and analyze/manage room block inventory
• Analytical review of reporting and provide customer and financial reporting within 30 days
• Provide consultative support and ensure event success in partnership with the Housing Operations Team
• 24-Hour Client Response Time and function as point-of-contact for escalations for Client and Associate issues
• Develop and implement project plans with defined timelines and tasks
• Troubleshoot issues, identify trends, and provide strategic recommendations for process enhancement
• Review and analyze hotel contracts to ensure contractual and financial obligations are met
• Evaluate and provide consultation on hotel room block allocations
• Plan, execute and manage overall Housing services using designated technology
• Finalize FAQ documentation per event and execute Contact Center training
• Manage all concessions including tracking and assigning earned complimentary rooms
• Participate in weekly client conference calls and provide client reports with strategic analysis, pickup, pace, forecasting, and attrition recommendations
• Finalize contractual obligations, complete close process and provide invoice within 30 days post-event
• Assist with onsite housing desk needs, complete room block audits, and perform other duties as assigned

Housing Event Manager