Conference Catalysts

Operations

• Maintain ownership of a limited portfolio of complex conferences to stay connected to execution and evolving client needs.
• Oversee all aspects of conference delivery including logistics, timelines, budgets, vendor coordination, and onsite operations.
• Serve as the team's senior escalation point for conference-related challenges and client needs.
• Lead the development, implementation, and ongoing refinement of training programs for the Conference Management unit.
• Oversee onboarding and continuous development of staff to ensure consistent skill progression across the unit.
• Conduct performance management responsibilities including goal setting, performance evaluations, and development planning.
• Ensure team members adhere to company policies, operational standards, and communication expectations.
• Conduct final reviews of key deliverables including RFPs, contracts, budgets, and publications.
• Identify inefficiencies and implement scalable process improvements across the unit.
• Establish and reinforce best practices across all conference management activities.
• Communicate updates related to training, systems, and process changes across the unit.

Associate Director, Conference Management Operations