Associate Director, Conference Management Operations

Conference Catalysts

Associate Director managing operational excellence and team development for conferences at Conference Catalysts. Overseeing delivery, training, and quality assurance across complex conference portfolios.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $85,700 per yearWebsite

About the role

Key responsibilities & impact

Maintain ownership of a limited portfolio of complex conferences to stay connected to execution and evolving client needs.
Oversee all aspects of conference delivery including logistics, timelines, budgets, vendor coordination, and onsite operations.
Serve as the team's senior escalation point for conference-related challenges and client needs.
Lead the development, implementation, and ongoing refinement of training programs for the Conference Management unit.
Oversee onboarding and continuous development of staff to ensure consistent skill progression across the unit.
Conduct performance management responsibilities including goal setting, performance evaluations, and development planning.
Ensure team members adhere to company policies, operational standards, and communication expectations.
Conduct final reviews of key deliverables including RFPs, contracts, budgets, and publications.
Identify inefficiencies and implement scalable process improvements across the unit.
Establish and reinforce best practices across all conference management activities.
Communicate updates related to training, systems, and process changes across the unit.

Requirements

What you’ll need

Bachelor’s degree in Event Management, Hospitality Management, Business Administration, or a related field.
Demonstrated experience managing full life-cycle professional conferences or events, or comparable experience.
Prior experience successfully leading a team and supporting staff development.
Advanced experience working with conference management platforms such as Cvent, ConfTool, or similar systems.
Exceptional project management skills with the ability to oversee multiple concurrent initiatives.
Proficient operating independently while maintaining alignment with leadership priorities.
Exceptional organizational, problem-solving, and decision-making abilities.
Excellent written and verbal communication skills.
Exceptional attention to detail and commitment to quality execution.
Certified Meeting Professional (CMP) certification or equivalent professional certification (desired).
Experience managing complex conferences with large attendance, international components, and multi-day programming (desired).

Benefits

Comp & perks

Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts).
Health Flexible Spending Account (FSA) for eligible health & wellness expenses.
401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals).
Uncapped flex time off following the 90-day onboarding period.
14 paid company holidays.
Voluntary Life and AD&D insurance.
Individual professional development budget.
Annual office discretionary budget.
Annual swag store budget.
Monthly gym membership reimbursement.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event managementproject managementperformance managementbudget managementvendor coordinationprocess improvementtraining program developmentRFP managementcontract managementlogistics management

Soft Skills

leadershipcommunicationorganizational skillsproblem-solvingdecision-makingattention to detailstaff developmentgoal settingclient managementadaptability

Certifications

Certified Meeting Professional (CMP)