Customer Success Manager, Fluent French
Conduktor
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Tech Stack
About the role
- Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success
- Lead onboarding engagements and ensure customers achieve agreed success outcomes
- Build trusted relationships with champions, technical stakeholders, and decision-makers
- Act as the customer’s advocate internally while representing company strategy externally
- Drive retention and expansion within your portfolio of accounts
- Lead upsells where the champion and economic buyer remain the same
- Identify expansion opportunities across business units and partner with AEs to pursue them
- Monitor account health, risks, and usage trends and take proactive action
- Partner closely with AEs and SAs as part of a single account team
- Support pre-sales technical validation when needed to ensure smooth handoffs
- Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap
- Ensure all customer communications remain aligned and well-coordinated
- Educate customers on best practices and new capabilities
- Lead regular check-ins, success reviews, and executive touchpoints
- Capture customer feedback, success stories, and references
Requirements
- Fluency in English and French required (full professional proficiency with the ability to communicate complex technical concepts clearly in both languages)
- 3–7+ years of experience in Customer Success, Account Management, or Technical Account Management
- Experience managing mid-market to enterprise B2B SaaS customers
- Strong ability to manage complex stakeholder environments
- Comfortable working cross-functionally with Sales and technical teams
- Excellent communication, organization, and prioritization skills
- Preferred
- Experience with data infrastructure, streaming, DevOps, or developer tools
- Familiarity with Kafka, cloud platforms, or distributed systems
- Experience supporting customers across EMEA and North America
- Proven track record of driving renewals and expansions
Benefits
- Stock options
- 25 days PTO + public holidays
- Top-tier private health insurance package
- Learning and development allowance
- Employee referral scheme
- Discounted gym membership/ClassPass
- Company-wide events and team socials
- Our office is dog friendly!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementTechnical Account ManagementB2B SaaSData InfrastructureStreamingDevOpsDeveloper ToolsKafkaDistributed Systems
Soft skills
Fluency in EnglishFluency in FrenchCommunicationOrganizationPrioritizationRelationship BuildingStakeholder ManagementCross-functional CollaborationProactive Problem SolvingCustomer Advocacy