Conduent

Dispute Operations Supervisor

Conduent

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $42,427 - $55,100 per year

About the role

  • Supervise Dispute Operations Analysts: Oversee the daily activities, case handling, and performance of Dispute Operations Analysts to ensure efficient investigation workflows and high-quality customer interactions.
  • Drive Operational Excellence: Achieve and maintain KPI targets—including investigation quality, productivity, accuracy, and compliance metrics.
  • Provide Coaching and Development: Deliver timely 1:1 coaching, performance feedback, and skill development to support analyst growth and enhance investigative effectiveness.
  • Ensure Compliance & Process Adherence: Monitor adherence to fraud investigation procedures, regulatory requirements, and internal policies; promptly communicate updates or changes to the team.
  • Support Workforce Readiness: Coordinate training opportunities, identify skill gaps, and recommend development initiatives to strengthen team capabilities.
  • Promote Collaboration: Partner with peer Supervisor to ensure alignment, consistency in expectations, and seamless communication across all sub-teams.
  • Champion Continuous Improvement: Assess investigation trends, identify process enhancements, and contribute to best-practice solutions that improve operational efficiency.

Requirements

  • High school diploma.
  • 2+ years of supervisory experience in a call center or fraud operations environment.
  • Demonstrated ability to coach, mentor, evaluate, and motivate employees.
  • Adaptability and flexibility to meet evolving business and client needs.
  • Strong organizational skills with the ability to analyze information and make sound decisions.
  • Excellent communication, problem-solving, and customer service skills.
  • Proficiency in Microsoft 365 applications, including Word, Excel, Outlook, and Teams.
  • Strong working knowledge of fraud processes, investigative procedures, and general contact center policies.
Benefits
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supervisory experiencecoachingmentoringperformance evaluationdecision makingfraud processesinvestigative procedurescontact center policies
Soft Skills
adaptabilityflexibilityorganizational skillscommunication skillsproblem-solving skillscustomer service skills