Conduent

Customer Experience Associate I

Conduent

full-time

Posted on:

Location Type: Hybrid

Location: Baton Rouge • Louisiana • United States

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Salary

💰 $15 per hour

About the role

  • Handle inbound Medicaid Long-Term Personal Care calls in a clear, consistent, and professional manner
  • Gather and document all required information from requestors and recipients
  • Identify, document, and resolve issues promptly or escalate to the appropriate department as needed
  • Route calls to the correct units to ensure timely resolution
  • Adhere to OAAS and CSS departmental timelines and procedures
  • Complete required monthly telephone monitoring and quality assurance requirements
  • Maintain accurate records in accordance with policies, procedures, and confidentiality standards
  • Demonstrate effective time management while meeting productivity and quality expectations

Requirements

  • High school diploma or GED equivalent
  • Minimum of two (2) years of customer service or call center experience
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Strong verbal, written, and interpersonal communication skills
  • Ability to work independently and demonstrate sound judgment
  • Proven ability to manage multiple tasks simultaneously in a deadline-driven environment
  • Strong attention to detail and organizational skills
  • At least one (1) year of experience working with older adults or persons with disabilities (preferred)
  • Knowledge of healthcare environments, elderly populations, or adults with disabilities (preferred)
  • Familiarity with Medicaid programs and services (preferred)
Benefits
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeExcelOutlookWord
Soft Skills
verbal communicationwritten communicationinterpersonal communicationtime managementorganizational skillsattention to detailsound judgment
Certifications
high school diplomaGED